Sharon Green - Stevens
Richmond,Va
Summary
Dedicated retail professional with a proven track record of enhancing customer experiences through effective engagement and efficient service. Skilled in multitasking, managing transactions, and assisting customers with special needs. Committed to delivering exceptional support to all visitors while adeptly handling appointment scheduling and package management. Strong work ethic and adaptability enable quick mastery of new skills in fast-paced environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Receptionist
Therapeutic Application Practice (Nexus CRC Clinic
Richmond, VA
10.2024 - Current
- Coordinated intake processes to enhance client engagement and service delivery.
- Reviewed documentation for accuracy and compliance with regulatory standards.
- Supervised assessment activities to ensure high-quality evaluations.
- Served as QMHP/Clinician, providing direct support and intervention services.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Key Holder Manager
K&G Fashion
Richmond , VA
08.2022 - 09.2025
- Oversaw operations for departments including ladies, kids, and shoes.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Recognized potential shoplifters or fraudulent activity by monitoring customers closely while they shopped.
- Ensured cleanliness and organization of store environment.
- Managed monthly alarm testing for security compliance.
- Executed opening and closing procedures for store operations.
- Handled operational procedures to enhance efficiency.
- Assisted cashiers and delivered superior customer service.
- Developed weekly schedules for staff and management team.
- Conducted interviews and hiring processes for new staff.
Senior CSR
K&G Fashion
Richmond , VA
10.2021 - 08.2022
- Aided management in executing opening and closing procedures.
- Trained cashiers on operational tasks and customer service standards.
- Responded to customer inquiries to enhance satisfaction and resolve issues.
- Supported the interview process for new candidates, evaluating skills and fit.
- Identified opportunities for process improvement within the customer service department.
- Managed team performance metrics and set goals for continuous improvement.
- Coordinated activities between multiple departments to ensure optimal resolution of customer inquiries.
Cashier
K&G Fashion
Richmond , VA
06.2019 - 10.2021
- Collected payments for customer purchases and processed transactions accurately.
- Adhered to cash handling policies, ensuring compliance with procedures.
- Balanced cash drawers at shift start and end to maintain accuracy.
- Returned non-purchased items to shelves and executed merchandising tasks.
- Utilized suggestive selling techniques to enhance product promotion.
- Maintained organized merchandise displays, including endcaps and floor layouts.
- Verified prices and calculated totals using scanners and POS systems.
- Provided prompt, friendly service while addressing customer inquiries.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Food Service Manager
Richmond Public Schools
Richmond, VA
09.2006 - 07.2021
- Supervised food service workers to ensure timely delivery of hot, fresh meals.
- Oversaw food preparation and cooking to maintain safe, sanitary practices and proper portion control.
- Managed inventory of food and supplies to meet expected demand levels.
- Coordinated delivery schedules with suppliers to ensure timely stock replenishment.
- Inspected received food items for quality, quantity, and freshness compliance.
- Developed food storage and rotation metrics to enhance team adherence.
- Trained and mentored food service workers to improve team performance and efficiency.
- Conducted interviews, processed new hire paperwork, and provided on-the-job training.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Monitored employee performance and provided feedback for improvement opportunities.
- Resolved customer complaints promptly in a professional manner.
- Assigned tasks and monitored progress of all kitchen personnel.
Food Service Worker
Richmond Public Schools
Richmond, VA
09.1989 - 09.2006
- Cleaned and sanitized workstations prior to meal service.
- Set up prep tables, service counters, hot wells, and steam tables for kitchen staff.
- Coordinated food portioning with cook to ensure timely service.
- Served food to customers while addressing needs and maintaining satisfaction.
- Replenished food items to sustain adequate preparation stocks.
- Conducted sanitation checks by adjusting dishwashing machine to proper temperature.
- Assisted in opening procedures by organizing kitchen workstations and equipment.
- Inspected and stored products at appropriate temperatures to maintain quality.
- Assisted in the preparation of food items according to recipes and instructions.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
- Ensured that all foods were prepared according to health department regulations.
Education
High School Diploma - General
John Marshall High school
Richmond, Va06.1987
Skills
- Inventory management
- Point of sale operations
- Cash handling and reconciliation
- Customer service excellence
- Team leadership
- Regulatory compliance
- Training and development programs
- Upselling techniques
- Data entry and management
- Customer service
- Data entry
- Microsoft Office
- Appointment scheduling
- Cash handling
- Effective communication
- Employee training
- Front desk operations
- Telephone skills
- Positive and professional
- Reception desk management
- Customer/Client relations
- Multitasking and prioritization
- Scheduling appointments
- Greeting and seating clients
- Scheduling
- Staff management
- Supply management
- Record preparation
Certification
- Cpr Certificate
- Serve Safe
Timeline
Receptionist
Therapeutic Application Practice (Nexus CRC Clinic
10.2024 - Current
Key Holder Manager
K&G Fashion
08.2022 - 09.2025
Senior CSR
K&G Fashion
10.2021 - 08.2022
Cashier
K&G Fashion
06.2019 - 10.2021
Food Service Manager
Richmond Public Schools
09.2006 - 07.2021
Food Service Worker
Richmond Public Schools
09.1989 - 09.2006
High School Diploma - General
John Marshall High school
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