Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Greene

Newville,PA

Summary

Adept at file organization and maintaining a meticulous attention to detail, I enhanced department efficiency by managing correspondence and streamlining travel arrangements at PennDOT. My proactive approach and strong problem-solving skills led to a significant improvement in operational workflows, demonstrating my ability to meet employer-desired outcomes effectively.

Overview

5
5
years of professional experience

Work History

Clerical Assistant

PennDOT
10.2023 - Current


  • Provide clerical support for the Assistant District Executive for Maintenance (ADEM) and the members of the District Maintenance Division staff.
  • Answer and route telephone calls; greet and assist customers; receive, print, and distribute incoming and outgoing correspondence in both hard copy and electronic formats; receive and route correspondence from fax, US mail, and interoffice mail; and maintain calendars, tickle files, subject files, and various electronic data base files.
  • Assist the ADEM to review and reconcile Property Damage Release forms received from Office of Chief Counsel
  • Maintaining and distributing the Weekly County and Incident Command contact list, Monthly District and County Emergency contact lists, and District/County Organizational Charts
  • Attending staff meetings, typing meeting minutes, proofreading, formatting, and producing final copy of meeting minutes and additional memos, letters, and correspondence.
  • Schedule group meetings, arrange for facilities and technical support equipment, coordinate attendees' schedules, and prepare and distribute agenda and information packets to meeting members.
  • Serves as a Travel Arranger for the Maintenance and Traffic Units. As a Travel Arranger obtain required approvals for travel; provide assistance to employees in travel status, answering questions, and enter and submit employee travel expenses for reimbursement. Gathering specific information needed to process travel expense report for reimbursement of expenses incurred while in travel status. Compile and complete all required documents needed to facilitate travel; requesting agency approval for payment of hotel accommodations and contact external stakeholder to arrange hotel reservations. Create electronic travel report, verifying coding for accuracy, and expenses for compliance with travel policy. Submit travel expenses incurred while in travel status using electronic SAP Concur Travel System.
  • Assist in the hiring process to fill vacancies; submit Request to Fill Vacancy request to Human Resource Office, contact candidates and coordinate interview with candidate and interview panel personnel, complete appropriate documentation required for all candidates and selected candidate. Coordinate with hiring manager to submit Temporary Working Out of Class requests during vacancy interim.
  • Assist Maintenance Division managers with District Maintenance Circulars (DMC) memos and supporting policy documents, used as guidance for operational duties, procedures, and processes. Proofread, format, and distribute DMC to appropriate personnel, and maintain DMCs electronic files.
  • Assists District Equipment Manager. Monthly Fuel Slip Reconciliation and Monthly Equipment Mileage and Equipment Hours Reports; distribute Monthly Fuel Report to County Equipment Managers and County Garage Clerks; review and analyze records and transactions on the Wright Express Fuel Reconciliation reports to determine accuracy of each fuel transaction and financial transaction, reporting any discrepancies, in order to make adjustments or corrections.
  • Processes Goods Receipts for facilities purchase orders within District 8.
  • Keeps tickle files as needed and follow up to ensure action on the part of appropriate personnel.
  • Assists District Safety Coordinator as a District Safety Committee Member and attending Quarterly District Safety Committee meeting; draft meeting minutes and produces quality final copy; assist in updating the District Emergency Response Plan (ERP).
  • CDL Coordinator for drug and alcohol program.
  • Coordinate sign up for County Spring and Fall Preparedness Meetings and County Employee Appreciation Events.
  • Maintains and stocks office supplies, performs routine operator service of office equipment.
  • Run monthly overtime reports for the Traffic and Maintenance personnel in District 8.
  • Reply and assign CC complaints.
  • Maintained confidentiality of sensitive company information while handling sensitive documents
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or details
  • Composed sensitive, confidential reports and documentation.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies.
  • Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Drivers License Examiner Assistant

Department of Transportation
12.2022 - 10.2023
  • greet customers professionally
  • Direct contact with customers by means of verification of applicant identification, completion of application forms, as well as entering information into on-line driver license application software.
  • Disseminated applicable forms and informational brochures based on customer need.
  • Administered standardized knowledge tests to evaluate the applicant’s understanding of motor vehicle code, driving laws, and associated traffic control devices.
  • A vision screening for visual acuity is given to all applicants using a telebinocular instrument.
  • Data entered applicants test results and customer applications for driver license services in on-line software systems using a PC terminal.
  • Independently responded to questions and/or concerns posed by the public.
  • Knowledgeable about the services provided and the requirements associated with each service, including but not limited to the minimum requirements to obtain REAL ID or non-REAL ID products.
  • Provided customers with information or services relating to driver’s license or identification card renewals, duplicates, out-of-state transfers, obtaining a Motorcycle license, obtaining and maintaining a CDL, had to be familiar with the various commercial license restrictions and endorsements and the requirements for each.
  • Produced Restoration Requirements Letters upon request for customers appearing in person.
  • Responsible for ensuring that the correct fee waiver code was used, and properly documented whenever a fee waiver was necessary to process a customer transaction.
  • Complied with all aspects of the Fee Waiver Guidelines.
  • Strictly adhered to all aspects of Driver and Vehicle Services Customer Service Policy
  • Worked overtime and traveled to other Driver License Centers when needed.
  • Correctly processed and abided by all REAL ID regulations
  • Always Maintained a Clean, Organized and Accessible work area.
  • Issued and scanned Non-Native Born US Citizen/Non-US Citizen Courtesy Form.
  • Gave additional Information Required to Process (DL-160) as required to customers.
  • Adhered to and understood all Title VI requirements as it relates to job functions and customer service.
  • Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
  • Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
  • Monitored students during tests.
  • Explained test processes to students.

Unemployment Compensation Intake Interviewer

Department Of Labor And Industry
09.2022 - 12.2022
  • Assisted customers with filing claims for unemployment compensation and answering questions.
  • Provided services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.
  • Provided culturally competent services by adapting interview techniques according to diverse backgrounds of incoming clients; this included utilizing language translation resources as necessary.
  • Managed high-stress situations effectively through active listening and empathetic communication with clients experiencing crisis or emotional distress during intake interviews.
  • Continuously updated knowledge of available programs and resources by attending professional development workshops and trainings regularly.
  • Identified potential resources for clients during intake interviews, providing them with valuable support options and referrals as needed.

Patient Care Coordinator

Ceras Health
07.2021 - 05.2022
  • Called potential candidates for services offered.
  • Enrolled patients in services that they were eligible for.
  • Did intake on enrolled patients.
  • Did monthly wellness calls to medical offices with patients enrolled in services.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

DSD Receiver

Aerotek/DB Schenker
03.2021 - 05.2022
  • Scanned and received incoming products.
  • Coded items with different problems, and sorted them accordingly to go to the different departments.
  • Increased processing speed for incoming shipments by creating a streamlined system for opening packages, checking contents against invoices, and logging received items into the database.
  • Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.

Certified Medical Assistant

Excela Health Jeannette Family Medicine
08.2019 - 07.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.

Education

Certificate - Medical Assistant

Career Steps
Online/ Local Hospital For Internship
04.2019

GED - General

Greensburg Salem Highschool
Greensburg, PA
05.1988

Skills

  • File organization
  • Scheduling and calendar management
  • Data entry
  • Microsoft office
  • Maintaining records
  • Meeting support
  • Office supply management
  • Report generation
  • Meeting coordination
  • Travel arrangement coordination
  • Confidentiality handling
  • Correspondence drafting
  • Mail routing
  • Schedule management
  • Medical terminology
  • Meticulous attention to detail
  • Valid Driver's license
  • Professional and mature
  • Supply restocking
  • Strong problem solver
  • Billing and coding
  • Mail sorting and distribution

Timeline

Clerical Assistant

PennDOT
10.2023 - Current

Drivers License Examiner Assistant

Department of Transportation
12.2022 - 10.2023

Unemployment Compensation Intake Interviewer

Department Of Labor And Industry
09.2022 - 12.2022

Patient Care Coordinator

Ceras Health
07.2021 - 05.2022

DSD Receiver

Aerotek/DB Schenker
03.2021 - 05.2022

Certified Medical Assistant

Excela Health Jeannette Family Medicine
08.2019 - 07.2021

Certificate - Medical Assistant

Career Steps

GED - General

Greensburg Salem Highschool

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Sharon Greene