Sharon Hillman
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Account Expert
T-Mobile
Denver, CO
02.2024 - Current
- Worked with customers to identify needs and suggest appropriate products.
- Recommended and implemented solutions based on issue analysis and business implications.
- Established and enforced sales goals to boost team success.
- Implemented and followed up on sales directives from management.
Title Specialist
AUTOPAY
Denver, CO
06.2023 - 01.2024
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
Customer Service Representative
Robinson and Henry, PC
Denver, CO
08.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders improving overall user experience.
Corporate Escalations
T-Mobile/Sprint
Englewood, CO
10.2007 - 06.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
- Collaborated with cross-functional teams to develop strategies for reducing escalations making sure the customers issue was resolved before getting off of the phone.
Customer Service Representative
Wells Fargo
Denver , CO
01.2002 - 03.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
East High School
Denver, CO05-1985
Skills
- Business Case Validation
- Customer Needs Assessment
- Customer Relationship Development
- Client Needs Assessment
Certification
- I went to Colbran Job Corps and received a certificate in clerical.
Timeline
Business Account Expert
T-Mobile
02.2024 - Current
Title Specialist
AUTOPAY
06.2023 - 01.2024
Customer Service Representative
Robinson and Henry, PC
08.2022 - 04.2023
Corporate Escalations
T-Mobile/Sprint
10.2007 - 06.2022
Customer Service Representative
Wells Fargo
01.2002 - 03.2004
High School Diploma -
East High School
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