Sharon Griffin
Riverdale
Summary
Proven leader and efficient problem-solver, I enhanced team productivity and customer satisfaction at Christian City Assisted Living Sparks Inn by implementing effective workflows. Skilled in staff management and training, my focus on attention to detail and customer service significantly improved operational standards.
Overview
36
36
years of professional experience
Work History
Supervisor
Christian City Assisted Living Sparks Inn
01.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Dietary Aide
Christian City
01.2014 - 01.2015
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Prep, Cook , Salard Bar for residents with special needs.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Dietary Aide
Piedmont Henry Hospital
12.2012 - 01.2014
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Prep Cook
Piccadilly Cafeteria
06.2003 - 11.2012
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Housekeeper
Sunbridge Nursing Home
06.2003 - 10.2005
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Housekeeper
Southern Regional Medical Center
08.2000 - 06.2003
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Lead Housekeeping Supervisor
Cape Canaveral Hospital
06.1989 - 11.1999
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented quality control measures to ensure consistent adherence to company standards and maintain a high level of guest satisfaction.
- Streamlined daily tasks for a more efficient workflow, resulting in increased productivity within the housekeeping team.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Supervisor
M&G Corporate Services Inc,
01.2000 - 05.2003
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Education
High School Diploma -
Coco High School
Cocoa, FL06-1984
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
Timeline
Supervisor
Christian City Assisted Living Sparks Inn
01.2015 - Current
Dietary Aide
Christian City
01.2014 - 01.2015
Dietary Aide
Piedmont Henry Hospital
12.2012 - 01.2014
Prep Cook
Piccadilly Cafeteria
06.2003 - 11.2012
Housekeeper
Sunbridge Nursing Home
06.2003 - 10.2005
Housekeeper
Southern Regional Medical Center
08.2000 - 06.2003
Supervisor
M&G Corporate Services Inc,
01.2000 - 05.2003
Lead Housekeeping Supervisor
Cape Canaveral Hospital
06.1989 - 11.1999
High School Diploma -
Coco High School
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