Sharon Gronert
Menasha,WI
Summary
Dynamic professional with extensive experience in administrative and customer service roles, notably as Secretary/Instructional Paraprofessional at Appleton Area School District. Excelled in database management and fostering strong relationships with staff, students, and families. Demonstrated exceptional organization and confidentiality, significantly improving office efficiency and student attendance tracking.
Overview
19
19
years of professional experience
Work History
Secretary/Instructional Paraprofessional
Appleton Area School District
02.2012 - 07.2022
- Provided clerical support to Principal and staff by copying, faxing, and filing documents.
- Managed attendance for 500 students
- Tracked absences, created reports and sent letters to parents weekly
- Maintained student files
- Enrolled and processed student transfers
- Entered and filed disciplinary reports
- Supported health room including diabetic care, medication distribution and first aid care
- Maintained office supplies for staff and students
- Created monthly school newsletter for families
- Updated school website
- Worked closely with families, students and staff daily
Sales Associate
Old Navy
03.2010 - 01.2012
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Service and Training Manager
Old Navy
07.2009 - 03.2010
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic, store sales and employee strengths.
- Worked all facets of the store including cashiering, processing inventory an customer service on the sales floor
- Opened and closed the store including maintaining store appearance, closing registers and completing opening and closing tasks
Store Manager of Merchandising
Old Navy
09.2007 - 05.2009
- Completed point of sale opening and closing procedures.
- Planned new merchandise flow per Old Navy guidelines
- Received and processed new shipment twice per week
- Managed sales floor providing excellent customer service
- Oversaw weekly signage changes and markdown execution
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory for merchandise and organized backroom to maintain stock rotation
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Blockbuster Video
12.2003 - 05.2006
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised Shift Leaders and CSR's
- Maintained store appearance at all times creating a welcoming and friendly environment
- Opened and closed the store completing all tasks
Education
BBA - Finance
University of Wisconsin, Whitewater
Whitewater, WI12-2022
Skills
- Phone reception
- Office correspondence
- Database management
- Spreadsheet management
- Customer service
- Calendar management
- Travel arrangements
- Schedule management
- Confidentiality
- Organization
- Office supply inventory
Timeline
Secretary/Instructional Paraprofessional
Appleton Area School District
02.2012 - 07.2022
Sales Associate
Old Navy
03.2010 - 01.2012
Service and Training Manager
Old Navy
07.2009 - 03.2010
Store Manager of Merchandising
Old Navy
09.2007 - 05.2009
Assistant Manager
Blockbuster Video
12.2003 - 05.2006
BBA - Finance
University of Wisconsin, Whitewater
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