Sharon Guerber
Pineville,MO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
Rogers,ar, AR
05.2018 - Current
- Reported changes in address information or special instructions from customers immediately to supervisor.
- Observed traffic laws when operating delivery vehicle.
- Conducted daily pre-trip inspections of vehicles, documenting any maintenance needs or damage to the truck.
- Maintain excellent customer service
- Ensured customer satisfaction by providing prompt, courteous service.
- Responded promptly to complaints from customers regarding late and missing deliveries.
- Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
- Maintained records of all pickups and deliveries made throughout the day.
- Delivered mail to residential and business customers in a timely manner.
- Managed route efficiently to ensure that all mail was delivered within designated time frames.
- Collected payments on past due bills during deliveries.
- Answered customer inquiries regarding mail delivery times, postage rates.
- Followed security protocols when delivering large amounts of cash or other valuable items.
- Loaded mail onto delivery vehicle according to postal regulations.
- Verified accuracy of addresses on packages and letters before delivery.
- Provided excellent customer service by answering questions about postal services, policies, and procedures.
- Adhered strictly to Postal Service regulations concerning safe handling of hazardous materials.
- Worked closely with supervisors and other staff members as part of a team effort.
- Prepared mail in sequence of delivery for optimal productivity.
- Took outgoing mail from customers by hand and obtained letters from boxes.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
- Greeted customers with pleasant attitude and offered assistance with mail-related issues.
- Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
- Arranged mail in delivery sequence each morning.
- Safely operated mail delivery vehicle or walked on foot.
Front of House Service Manager
Copeland's Of New Orleans Restaurant Group
Rogers, AR
02.2015 - 11.2017
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained records of all customer interactions and transactions.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Trained new employees on the use of customer relationship management software systems.
- Ensured compliance with applicable laws and regulations related to services provided.
- Resolved customer complaints quickly and effectively.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Implemented quality control measures to uphold company standards.
- Close the restaurant at the end of the night and handle all paperwork
- And put data for the day and make reports
Skills
- Efficient
- Professional relationships
- Issue reporting
- Commercial customers
- Defensive driving
- Excellent multitasking
- Payment collections
- Highly organized
- Relationships and rapport
- Effective communication
- Written and verbal communication
Timeline
City Carrier
United States Postal Service, USPS
05.2018 - Current
Front of House Service Manager
Copeland's Of New Orleans Restaurant Group
02.2015 - 11.2017
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