Sharon Gurney
Cumming,Georgia
Summary
Highly organized, detail oriented and has the ability to prioritize work flow and projects to oversee their completion. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Experienced in bringing 27 years of quality performance in customer support and management supervisory roles. Skilled in delivering exceptional client relationship management through effective communication and problem solving. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Personable Customer Relations leader driven to exceed customer expectations while adhering to company standards and guidelines. Proven history of fostering quick and successful problem resolution. Multi-tasking Manager that demonstrates both management and client relations expertise.
Overview
27
27
years of professional experience
Work History
Director of Operations
Paynet Systems
05.1997 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversee day-to-day production activities in accordance with business objectives.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Highly organized, detail oriented and has abilities to prioritize work flow and projects to oversee their completion.
- Report directly to CEO and CFO in regards to company policies and duties as well as implementation and changes. Direct hiring, training, and performance evaluations of sales and administrative sales support staff and oversee their daily activities.
- Determine customers' financial services needs and prepare proposals to sell services that address these needs.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Direct Relationship and handling with over 1500 LIVE Businesses that are within our Merchant Processing relations. Affectively assisting both Business Client and Merchant Processing Company to obtain proper pricing structure and needs of both.
- Direct Relationship with Payment Processors, i.e. SecureBancard, EvanceProcessing, First Data, ipayment, Tsys, Visa, MasterCard, American Express, Discover, Forte ACH.
- Maintain industry expertise and continued involvement in industry leadership organizations, staying focused on industry expectations, trends and governmental regulations.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Education
High School Diploma -
Doherty High School
Colorado Springs, CO05.1987
Skills
- Operations Oversight
- Operations Management
- Decision-Making
- Staff Management
- Data Management
- Policy Development and Enforcement
- Administrative Management
- Client Account Management
- Logistics
- Customer Relations
- Strategic Planning
- Strategic planning and execution
- Business Management
Timeline
Director of Operations
Paynet Systems
05.1997 - Current
High School Diploma -
Doherty High School
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