Sharon Hamid
Ridge,NY
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Focused on team support and customer relationship building. Able to work within different departments to ensure a smooth sales process beginning to end.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Sales Associate
Empire Mazda of Huntington
Huntington, New York
11.2021 - Current
- Top Sales and Top Gross 2022, 2024 and 2025
- Handled the entire lease retention portfolio from 2021 to 2026
- Handled internet leads from management that required more detailed information, pricing, and pictures and or videos of the vehicle the customer was interested in. Done for local and out of state customers.
- Utilized CRM software to track customer interactions and follow-ups, ensuring timely communication and relationship management.
- Trained new sales associates on product features and customer service techniques, fostering a knowledgeable team environment.
- Provided a T/O to other sales associates
- Assisted finance department with overflow work and sign outs whenever needed.
- Resolved customer complaints promptly and professionally.
- Answered incoming calls to provide store, products and services information.
- Collaborated with team members to streamline the sales process, resulting in improved efficiency and customer satisfaction
- Followed-up with customers immediately after purchase to ensure satisfaction with their purchase experience
- Maintained contact with current customers to build long-term relationships and successful referrals.
- Worked hand in hand with the dealer’s BDC department to get customers in and sold
- Educated customers about sales processes, warranty requirements and service standards allowing for a smooth transition from sales to finance.
- Maintained high referrals and consistent repeat business
- Assisted in service to sales transition by contacting service customers prior to and during their service appointments with the intention of a new sale and adding to our pre-owned inventory.
Online Tutor - Biochemistry and Statistics
Self
Ridge, New York
03.2017 - 09.2021
- Demonstrated various teaching techniques to engage students in the learning process while also developing lesson plans tailored to the needs of each student.
BDC Service Representative and Cashier
Atlantic Audi
West Islip, New York
09.2016 - 02.2017
- Coordinated service appointment scheduling
- Assisted in soliciting customers for service work by phone, email, and text in a professional, friendly, and efficient manner
- Managed incoming requests from potential customers, handled their concerns and questions as well as presented them with the best solution to their needs
- Developed surveys and other marketing tools
- Assisted in CSI reports
Education
Hofstra University Honors College
08.2006 - 05/2012
Master of Science - Community Health - Healthcare Finance
Hofstra University
08.2010 - 01/2012
Bachelor of Arts And Science - Psychology
Hofstra University
08.2006 - 08.2010
Associate in Math And Science - Liberal Arts Math and Science
Nassau Community College
08.2006 - 08.2008
Skills
- Microsoft Office Applications
- Dealer Socket, Xtime, Reynolds & Reynolds, Tekion
Accomplishments
- Member of Eta Sigma Gamma National Honor Society and Hofstra University Honors College
- Highest closing ratio, highest created and shown appointments, and highest customer retention
Timeline
Sales Associate
Empire Mazda of Huntington
11.2021 - Current
Online Tutor - Biochemistry and Statistics
Self
03.2017 - 09.2021
BDC Service Representative and Cashier
Atlantic Audi
09.2016 - 02.2017
Master of Science - Community Health - Healthcare Finance
Hofstra University
08.2010 - 01/2012
Hofstra University Honors College
08.2006 - 05/2012
Bachelor of Arts And Science - Psychology
Hofstra University
08.2006 - 08.2010
Associate in Math And Science - Liberal Arts Math and Science
Nassau Community College
08.2006 - 08.2008