SHARON HANKINS
Memphis,TN
Summary
Advancement and growth with a company that promotes skills, knowledge, and leadership in areas of management. QUALIFICATION HIGHLIGHTS Results-driven warehouse professional with a self-starter attitude, offering 10+ years of being a dynamic force within the realms of industrial management Proven record of exceeding company goals Determined individual with a reputation for aiding others, both professionally and personally, in reaching maximum growth Very adept in documentation, filing, customer service, data entry, ten key and rapport building Ability to adapt and excel in changing roles
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Tagglogistics
02.2020 - Current
- Tracked parcels or shipments for companies such as UPS, FedEx, YRC, LTL, and TL
- Established relationships with carriers as well as developed a working relationship
- Updated and maintained sensitive information provided by carriers for internal record and customer service representatives
- Tracked shipments from inception to completion
- Communicated transportation delays to CSR when issues arose with LTL/TL carriers
- Managed and coordinated multiple shipments across various modes of transportation
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
OFFICE CLERK
Syncreon Logistics
02.2015 - 01.2020
- Ensured orders were processed swiftly and efficiently
- Managed a team of 12 members
- Enforced quality and customer service standards
- Accomplished staff results by communication job expectations regularly
- Checked documentation for accuracy and validity on updated systems.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Attained professional and technical knowledge by attending company sponsored workshops
- Maintained all reporting documentation and logs by paying close attention to detail
- Sustained a safe work environment
- Met challenging quotas for productivity and accuracy of work.
- Assisted [Job title] by pulling documentation and organizing files for review.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled incoming business and client requests for information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
OFFICE CLERK
C.H. ROBINSON
01.2009 - 10.2016
- Maintained a friendly and cooperative attitude with LTL carriers by ensuring excellent customer service
- Operated various office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Collaborated with team members to promote a positive image for the LTL call center
- Retrieved files for personnel and answered inquiries about the company
- Conveyed messages to the account manager in a timely manner
- Processed orders online and followed all written procedures
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Received and routed business correspondence to correct departments and staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Routed more than [Number] calls per day to office staff members.
Education
High -
HAMILTION HIGH SCHOOL
Dipolma - undefined
Skills
- Office Supply Management
- Materials Organization
- Data Recording
- Office Production Evaluation
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Inbound and Outbound Calling
- Customer Service and Assistance
Timeline
Customer Service Representative
Tagglogistics
02.2020 - Current
OFFICE CLERK
Syncreon Logistics
02.2015 - 01.2020
OFFICE CLERK
C.H. ROBINSON
01.2009 - 10.2016
High -
HAMILTION HIGH SCHOOL
Dipolma - undefined
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