Sharon Hanson
Boston,MA
Summary
Accomplished [Job Title] well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
Chief Executive Officer
MBHP
05.2021 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Chief People Officer
Community Care Cooperative (C3)
03.2016 - 04.2020
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over [Number] employees.
- Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
Independent Consultant
Health Management Associates (HMA)
08.2014 - 03.2017
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Director Providers and Plans
MassHealth -(EOHHS)
08.2006 - 11.2014
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
Chief Compliance Officer
Boston Medical HealthNet Plan
04.1986 - 07.2006
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Prepared training programs to improve compliance at all levels.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
Director of Operations
Mental Health Management Of America (MHMA)
04.1992 - 07.1996
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
No Degree - Business Managements Courses
Northeastern University
Boston, MANo Degree - Education Administration
University of The West Indies
Jamaica W.I. Bachelor of Arts - Education
Passley Gardens Teachers College
Jamaica W.I, 06.1985
Skills
- Public Relations Understanding
- Employee Motivation and Performance
- Policy Development and Optimization
- Integrity and Transparency
- Strategic Partnership
- Executive Leadership
- Leadership and People Development
- Operational Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Executive Officer
MBHP
05.2021 - Current
Chief People Officer
Community Care Cooperative (C3)
03.2016 - 04.2020
Independent Consultant
Health Management Associates (HMA)
08.2014 - 03.2017
Director Providers and Plans
MassHealth -(EOHHS)
08.2006 - 11.2014
Director of Operations
Mental Health Management Of America (MHMA)
04.1992 - 07.1996
Chief Compliance Officer
Boston Medical HealthNet Plan
04.1986 - 07.2006
No Degree - Business Managements Courses
Northeastern University
No Degree - Education Administration
University of The West Indies
Bachelor of Arts - Education
Passley Gardens Teachers College
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