Sharon Harbin
Greenport
Summary
Dynamic business owner with a proven track record at Rocco’s Twisted Sisters, excelling in relationship building and operational efficiency. Enhanced customer satisfaction through tailored service offerings and effective issue resolution. Skilled in financial management and team collaboration, driving performance improvements and fostering a positive work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Business Owner
Rocco’s Twisted Sisters
Greenport, NY
11.2025 - 05.2026
- Developed and implemented operational strategies to enhance customer satisfaction and service efficiency.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste.
- Oversaw daily business operations, streamlining processes to improve workflow efficiency.
- Fostered relationships with suppliers to negotiate favorable contract terms and maintain quality standards.
- Conducted regular team meetings to align goals, address challenges, and drive performance improvements.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender
Whiskey Wind Tavern
Greenport, NY
09.2021 - 10.2025
- Created innovative cocktail recipes to enhance customer experience and drive bar sales.
- Provided exceptional service during high-volume shifts, maintaining composure under pressure.
- Developed strong relationships with regular customers through personalized service.
- Implemented efficient bar workflow processes that improved service speed and accuracy.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Direct Support Professional Caregiver
Ahrc Suffolk
Greenport, NY
01.2019 - 10.2025
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Facilitated communication between clients and families, ensuring needs were met and concerns addressed promptly.
- Implemented tailored care plans, promoting client engagement and participation in meaningful activities.
- Monitored client progress, documenting behavioral changes to inform adjustments in care strategies.
- Advocated for clients' rights and preferences, fostering a respectful and inclusive environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
Education
GED -
Southold High School
Southold, NY06.1996
Skills
- Relationship building
- Issue resolution
- Teamwork and collaboration
Timeline
Business Owner
Rocco’s Twisted Sisters
11.2025 - 05.2026
Bartender
Whiskey Wind Tavern
09.2021 - 10.2025
Direct Support Professional Caregiver
Ahrc Suffolk
01.2019 - 10.2025
GED -
Southold High School