Sharon Harmon
Chicago Heights,IL
Summary
Hardworking Medical Laboratory Technician bringing 30 years of expertise in microbiology, chemistry, hematology, and blood testing needs. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines. Resourceful Client Services Specialist with significant experience in managing client relations, solving complex problems, and improving customer satisfaction. Known for strong interpersonal skills, adept at building and maintaining relationships while efficiently handling client queries. Successful track record of implementing strategic initiatives to boost productivity and enhance service quality.
Overview
24
24
years of professional experience
Work History
Client Services Specialist & Laboratory Support
UChicago Medicine
Chicago, USA
05.2023 - Current
- Verify orders, generate collection labels, and direct samples to appropriate lab sections.
- Ensure specimen integrity by adhering to strict transport and shipping protocols, including handling molecular pathology and cytogenetics samples.
- Serve as a liaison between clients and lab staff, providing problem-solving support and resolving issues.
- Assist in outreach operations, including client services, phlebotomy, and courier coordination.
- Manage inventory and requisitions for outreach sites, ensuring compliance with all standards.
- Log and track client interactions, escalate unresolved issues, and monitor quality control.
- Conduct and document routine maintenance, compliance modules, and continuing education as required by accrediting agencies.
Medical Laboratory Technician
ACL/Aurora Trinity Hospital
Chicago, Illinois
12.2000 - 05.2024
- Maintained confidentiality of patient information in compliance with HIPAA and other regulatory standards.
- Utilized generalist expertise in microbiology, chemistry, hematology, and blood bank to assist in diagnosing medical issues.
- Performed daily quality control on analyzers; reviewed results for acceptability and resolved any quality control issues.
- Carried out regular laboratory duties, such as receiving specimens, performing analyses, and reporting accurate results.
- Worked efficiently in a fast-paced environment, improving productivity and operational efficiency.
- Adapted quickly to new skills and tasks, contributing to overall team success.
- Worked flexible hours, including nights, weekends, and holidays, to maintain lab operations.
Education
Bachelor of Science - Community Health
Governors State University
University Park, IL05-2025
Associate of Applied Science - Biology
City College of Chicago- Olive Harvey
Chicago, IL05.2017
Skills
- Specifications Conformance
- Aseptic Techniques
- Medical Laboratory Equipment
- Universal Precautions
- Quality Control Analysis
- Contributing Team Player
- Bacteriological Testing
- Chemistry Coagulation Blood Bank Microbiology and Hematology Analyzers
- Analyzing Test Results
- New Staff Training
- Procedure Proficiency Tests
- Instrument Calibration
Timeline
Client Services Specialist & Laboratory Support
UChicago Medicine
05.2023 - Current
Medical Laboratory Technician
ACL/Aurora Trinity Hospital
12.2000 - 05.2024
Bachelor of Science - Community Health
Governors State University
Associate of Applied Science - Biology
City College of Chicago- Olive Harvey
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