Sharon Henderson
Gresham,Oregon
Summary
Seasoned Medical Assistant Manager with a robust background at Compass Oncology, showcasing exceptional leadership and multitasking abilities. Excelled in policy development and clinical operations, enhancing patient care and staff efficiency. Proven expertise in medical terminology and relationship building, significantly improving interdisciplinary team collaboration and patient satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assistant Manager
Compass Oncology
Portland, OR
03.2010 - Current
- Maintained and updated patient records, including medical history, test results, and immunization dates.
- Provided support to physicians by taking vital signs and performing basic laboratory tests.
- Managed front office operations, such as scheduling appointments and verifying insurance coverage.
- Assisted in the development of policies and procedures for patient care activities.
- Supervised clinical staff members to ensure quality of care was provided in accordance with established standards.
- Coordinated with other departments to ensure efficient workflow processes were being followed.
- Conducted performance evaluations of team members on a regular basis.
- Developed protocols for collecting data from patients during their visit.
- Facilitated communication between the medical office staff and healthcare providers.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Provided education and resources to patients regarding healthcare options available to them.
- Monitored inventory levels of medical supplies in order to maintain an adequate supply at all times.
- Performed administrative duties such as filing paperwork, ordering supplies.
- Responded promptly to inquiries from patients or their families regarding care received or services offered by the facility.
- Resolved any customer service issues that arose during interactions with patients or their families.
- Managed schedules, assignments and performance of nursing staff.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Medical Assistant
The Oregon Clinic Gastroenterology
Beaverton, OR
03.2000 - 03.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Education
High School Diploma -
Sam Barlow High School
Gresham, OR06-1990
Some College (No Degree) - Pre-Nursing/Med Assistant Certification
Mt Hood Community College
GreshamSome College (No Degree) - Nursing
Walla Walla School of Nursing
Portland, ORSkills
- Multitasking and prioritization
- Budgeting and financial management
- Networking and relationship building
- Infection control procedures
- Policy and procedure development
- Medical terminology proficiency
- Written and verbal communication
- Strong leadership
- First aid and CPR certified
- Inventory and supply management
- Medical procedure assistance
- Professionalism
- Conflict Resolution
- Adaptability
- Performance Evaluation
- Certified in CPR/AED
- Problem-solving abilities
- Customer Service
- Multidisciplinary team collaboration
- Clinical operations
Certification
- I am BLS certified
Accomplishments
- I completed Leadership training at Compass.
Affiliations
- Outside of work, I engage in various activities such as gardening, reading, diamond art, and camping.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsWork-life balancePaid time offCareer advancementTimeline
Medical Assistant Manager
Compass Oncology
03.2010 - Current
Medical Assistant
The Oregon Clinic Gastroenterology
03.2000 - 03.2010
High School Diploma -
Sam Barlow High School
Some College (No Degree) - Pre-Nursing/Med Assistant Certification
Mt Hood Community College
Some College (No Degree) - Nursing
Walla Walla School of Nursing
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