Sharon Herman
Paso Robles ,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
30
30
years of professional experience
Work History
Licensed Customer Service Representative
Van Beurden Insurance Services
09.2014 - Current
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Enhanced client relationships by providing personalized service and attention to detail.
- Collaborated with team members for efficient problem-solving and optimal customer service delivery.
Banking Customer Service Representative
Heritage Oaks Bank
01.1994 - 01.2011
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WIBachelor of Arts -
Western Wisconsin Tech Institute
La Crosse, WISkills
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Customer Relations
- Product Knowledge
- Client Relations
- Payment Processing
- Administrative Support
- Customer Education
- Customer Service
Timeline
Licensed Customer Service Representative
Van Beurden Insurance Services
09.2014 - Current
Banking Customer Service Representative
Heritage Oaks Bank
01.1994 - 01.2011
High School Diploma -
Wisconsin Dells High School
Bachelor of Arts -
Western Wisconsin Tech Institute
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