Sharon Hibbler
Summary
Experienced Records Management Supervisor with years of expertise in overseeing records systems, ensuring compliance with regulatory standards, and leading teams to optimize document management processes. Proficient in records retention policies, data protection, and digital archiving technologies, with a proven track record of improving efficiency and safeguarding critical information. Skilled in team leadership, training, and process improvement to support organizational objectives. Seeking to leverage leadership skills and technical expertise to enhance records management practices in a dynamic organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistance Vice President, Crisis Management Specialist
Huntington National Bank
06.2021 - Current
- Ensured that standardized methods and procedures are used for efficient and prompt handling of all incidents
- Responsible for the validation and accuracy of the incidents templates, reports, and data for the enterprise emergency notification system (Visual Command Center)
- Conducted annual tabletop exercises to ensure the safety of all colleagues and help CCM identify where there are risks or needs
- Focused on individual development of team members, led multiple teams building exercises
- Responsible for the validation and accuracy of the incidents templates, reports, and data for the enterprise emergency notification system (Visual Command Center)
Officer, Senior Business Continuity Coordinator
TCF Bank
06.2016 - 06.2021
- Developed, tested, and maintained the enterprise business continuity plans
- Worked closely with critical business units to understand their processes, identified risks and solutions to minimize those risks
- Conduct annual BIA (Business Impact Analysis) for all departments
- Facilitated and managed the automation project of Everbridge and HCM
- Implemented and managed the enterprise emergency notification systems (xMatter, Everbridge, VCC -Visual Command Center, and Alertus)
- Developed the initial onboarding and ongoing training curriculum for the new users in the enterprise notification systems (xMatter and Everbridge)
- Managed projects related to the enterprise notification systems performance improvements and troubleshooted all identified errors, malfunctioning content, and created a track log for integration team
- Led the 2019 BCRM annual PrepareAthon
- Integrated the Legacy Chemical Bank Everbridge Mass Notification System and TCF Everbridge Mass Notification System
- Created and maintained the BCRM SharePoint site
- Developed and maintained Records Retention Schedules for TCF Equipment Finance and Risk Management
Officer, Business Continuity Specialist
TCF Equipment Finance
08.2013 - 06.2016
- Developed, tested, and maintained the enterprise business continuity plans and disaster recovery plans
- Worked closely with critical business units to understand their processes, identified risks and solutions to minimize those risks
- Organized and facilitated the quarterly Business Continuity meetings with the Business Continuity Team
- Assisted with the implementation of the mass notification system (xMatters)
- Implemented a process to audit and track new/terminated employees in the mass notification system, xMatter
- Modified, reviewed, and updated the TCF/WRC External transmission Report Catalogue
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Assisted with organizing and updating the National Lending IT master recovery list which consisted of RTO (Recovery Time Objective), RPO (Recovery Point Objective) and RTC (Recovery Timeframe Capability) for each business application
- Coordinated and facilitated annual tabletop exercises and desktop exercises
- Reviewed the records retention data for accuracy including verifying the retention periods and data classification codes
- Organized Emergency Preparedness drills (fire, severe weather, and medical emergency)
- Quarterly performed the clear desk self-test to adhered to the clear desk policy
- Created/maintained the training log of the Emergency Coordinators and Floor Captains-monthly monitor the AED (Automatic External Defibrillator) to ensure they're within compliance
Records Management Supervisor
TCF Equipment Finance
09.2002 - 08.2013
- Assisted in the developing and creating the Records Management Department in 2002
- Provided work direction, training, mentoring and leadership to staff of local and remote staff
- Responsible for the creation, maintenance, and disposition of records
- Managed TCF Equipment Finance and Winthrop Resources records management database and their Content Management Systems (DocuShare and SharePoint)
- Analyze records management problems experienced by departments, developed strategies and solutions
- Collaborated effectively with IT department to address any technical issues related to electronic recordkeeping systems.
- Evaluated potential vendors for records management services, selecting providers that met organizational needs while maintaining costeffectiveness.
- Designed and developed a filing system and records management workflow
- Managed records inventory and classification, storage, management, retrieval, and disposition of physical and electronic records
- Established retention and disposal schedules for active and inactive files
- Developed processes and metrics to successfully manage all records; physical and electronic
- Assisted in implementing a content management system, DocuShare to store electronic records
- Documented and streamlined process regarding imaged files and file requests between business and vendor to shorten operations time
- Focused on individual development of team members, led multiple team building exercises
- Enhanced records retrieval efficiency by implementing a digital filing system and database management tools.
- Mitigated risk associated with sensitive information by enforcing strict security protocols throughout the entire life cycle of each record stored or managed internally or externally via third-party services.
- Improved accuracy of archived information, conducting regular audits to ensure proper storage and organization.
Education
Business Administration -
University of Phoenix
Plymouth, MN06.2017
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Risk management
- Process improvement
Accomplishments
- Collaborated with team of six in the implementation of Everbridge/Alertus notification system.
- Supervised team of six staff members with three being remote.
Certification
- CBCP (Certified Business Continuity Professional)
- Everbridge University, Visual Command Operator, Mass Notification Message Sender, IT Alerting Operator, Incident Operator, Incident Administrator, IT Alerting Administrator
References
Available upon request
Timeline
Assistance Vice President, Crisis Management Specialist
Huntington National Bank
06.2021 - Current
Officer, Senior Business Continuity Coordinator
TCF Bank
06.2016 - 06.2021
Officer, Business Continuity Specialist
TCF Equipment Finance
08.2013 - 06.2016
Records Management Supervisor
TCF Equipment Finance
09.2002 - 08.2013
Business Administration -
University of Phoenix
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