Sharon Hicks
Tampa,Florida
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Education
High School Diploma -
Dixie Heights High School
Edgewood, KY06-1977
Work History
Administrative Officer
Midwest Manor and Missions
10.2022 - 03.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Crew Member
Circle K
04.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
Sail Medical
08.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Aetna Insurance
04.2014 - 07.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Specimen Accessioner
LabCorp Lab
03.2006 - 09.2007
- Streamlined specimen tracking process, implementing a barcode system for efficient management of sample inventory.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Promoted patient satisfaction with prompt resolution of inquiries related to specimen collection or testing procedures.
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
Timeline
Administrative Officer
Midwest Manor and Missions
10.2022 - 03.2024
Crew Member
Circle K
04.2020 - 07.2020
Sales Associate
Sail Medical
08.2015 - 08.2016
Customer Service Representative
Aetna Insurance
04.2014 - 07.2015
Specimen Accessioner
LabCorp Lab
03.2006 - 09.2007
High School Diploma -
Dixie Heights High School
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