Sharon Hockett
Medical Insurance Underwriter
Tulsa,OK
Summary
Operations Leader
Years of success in operations management, underwriting, insurance industry and leading successful teams.
Dynamic Operations Leader with a wealth of knowledge and experience building and leading talented teams, navigating complex insurance operations, and championing large projects that drive organizational change. Improve processes by identifying and correcting vulnerable points. Facilitate transparent, frequent communication between internal and external teams. Strengthen talented teams through interactive training and mentorship opportunities that encourage performance enhancements and learning.
Overview
29
29
years of professional experience
Work History
MEDICAL INSURANCE UNDERWRITER
Community Care Insurance
Tulsa, Oklahoma
01.2018 - Current
- Strategically analyzed large claimants, enrollment, plan type/design, membership, demographics, and premiums to determine the annual renewal rate for medical insurance products
- Determine and evaluate the risks of each group through intense review of historical demographics and trends
- Collaborate with departments regarding the medical claim history of each group
- Pulling Census reports, premiums, and data specific to each group through SQL, DAR and Great Plains
- Calculate, review, and determine appropriate rates and make recommendations to management, marketing, and brokers along with negotiating new business and renewal rates
- Prepare appropriate financial analysis by compiling all information in excel based renewal and manual models
- Review and assess applications along with supporting documents to make sound decisions for profitability and growth
- In addition, determine appropriate risk classification and evaluate underwriting requirements and guidelines are satisfied
- Established critical thinking and process-based decision-making for multiple underwriting factors
- Map out and solve complex problems to retain existing large accounts and gain new groups
- Evaluate loss ratios on new business and renewals to calculate risk adequate rates along with explaining the risk factors affecting rates to clients, brokers, and account management
- Utilize underwriting guidelines for risk qualifications and acceptability for all medical plans including HDHP, Partially Self-Funded and Self-Funded
- Review and develop new policy plans and endorsements along with auditing my peers work, underwriting coordinator work and SBC’s
- Prepare rates and plans for request for proposal and assist in negotiations
- Audit small and large group plans, workflows, RFPs, and conformation of rates to ensure accuracy
- Coach and mentor peers when I identify a need for help or additional training
- Price new and renewal business and continue to monitor and stay abreast of the group’s trends
- Review, edit and create corporate policies and procedures for the underwriting department
- Excellent oral and written communications, highly organized with an attentive focus on detail.
OFFICE MANAGER/PRODUCER
Larry Walker/Farmers
Tulsa, Oklahoma
01.2017 - 01.2018
- Collaboratively led a team throughout all aspects of office/administrative management for the agency
- Partnered with new and existing customers, strengthening relationships and partnerships in addition to maintaining insurance license
- Matched clients with appropriate products and services based on risk, exposure, client requests and provided them with explanation and understanding of their insurance contracts
- Empowered clients with resources and current affairs with policies/accounts
- Quickly resolved problems and boosted client satisfaction and retention rates
- Demonstrated ability and track-record of producing excellent sales results
- Routinely delivered results above the owner’s expectations
- Supervised and led the office staff in training and distributing responsibilities along with monitoring work to ensure all tasks completed were accurate and timely.
AGENCY DIRECTOR
Torchmark Corporation/Liberty National
Tulsa, Oklahoma
01.2014 - 01.2017
- Directly oversaw the daily operational activities for a sales team of five Supervisors and 30 Licensed Agents
- Deployed training, critical thinking skills, and new processes and negotiation tools that promoted operational excellence
- License Insurance Agent in Life, Health, Property and Causality
- Reviewed workload balancing on a weekly basis with one-on-one meetings with team members
- Re-distributed projects and tasks based on skills, competency, and availability
- Deployed advanced problem-solving techniques to resolve problems, improve efficiency, and enhance customer satisfaction
- Facilitated comprehensive training and mentorship opportunities/programs for all team members
- Identified high potential agents and promoted agents to supervisor roles
- Led by example, trained on policy contracts, and provided daily support to all my agents.
UNDERWRITING TEAM LEADER
State Farm Insurance
Tulsa, Oklahoma
01.1995 - 01.2014
- Guided a team of 15 Underwriters and Customer Service Representatives in the analysis, review, and approval of complicated applications
- Partnered with the Department of Insurance and provided detailed responses for any complaints/concerns
- Ensured regulatory compliance and policy adherence throughout the process
- Reviewed each Agent’s book of business and re-wrote the bottom 2% of not profitable business relationships
- Restored profitability and stability to the profile
- Evenly balanced the workload for multiple projects across the underwriting team
- Streamlined and simplified tasks that support operational excellence.
Education
Bachelor of Science - Business Management
Southern Nazarene University
Bethany, OK05.1994
Skills
- Highlights of Expertise
- Proficient In Excel & Word
- Insurance Underwriting & Pricing
- Risk Identification & Mitigation
- Interviewing & Investigation
- Problem-Solving
- Strategic Operations Planning
- Data Analysis & Reporting
- Project Management
- Quality Assurance & Control
- Trainer and Mentor
- Motivational Team Leadership
- Proficient In Microsoft Office & Teams
Affiliations
- Advanced Underwriting Team Leader Training
- Associate in general insurance (AINS)
- Leadership 101 & 201
- AHIP Certification 2017 & 2018 Awards & Recognition
- Leadership Ambassador- 2 Years
- 1K, 2K & 5K Club
- Closer of the Year
- Heavy Hitter
- Convention Qualifier, Supervising Agent
- Convention Qualifier, Agency Director
- Sales Contest Winner / Branson, MO trip continued…
Timeline
MEDICAL INSURANCE UNDERWRITER
Community Care Insurance
01.2018 - Current
OFFICE MANAGER/PRODUCER
Larry Walker/Farmers
01.2017 - 01.2018
AGENCY DIRECTOR
Torchmark Corporation/Liberty National
01.2014 - 01.2017
UNDERWRITING TEAM LEADER
State Farm Insurance
01.1995 - 01.2014
Bachelor of Science - Business Management
Southern Nazarene University
Similar Profiles
Layla OdishLayla Odish
Individual Support Worker at Compassion Community Care & Hosanna Community CareIndividual Support Worker at Compassion Community Care & Hosanna Community Care
Catelynn JacksCatelynn Jacks
Certified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health NetworkCertified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health Network
Gourav GandhiGourav Gandhi
Claims Manager at Medical Insurance, Present Care Health Insurance LimitedClaims Manager at Medical Insurance, Present Care Health Insurance Limited
Jessica PhilpotJessica Philpot
Customer Service Representative at Brown Insurance AgencyCustomer Service Representative at Brown Insurance Agency
Tricia GrinderTricia Grinder
Cardiac PCU Nurse at Saint FrancisCardiac PCU Nurse at Saint Francis