Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Generic

Sharon Hogan

Brookfield,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Program Coordinator

UF Health
03.2023 - Current
  • Executive Assistant to Chief Medical Information Officer and Chief Data Officer.
  • Re-organized and executed Epic training schedule for over 400 incoming Residents and Fellows, 10 Epic Trainers, and 35 classes.
  • Wrote and disbursed minutes, attendance and project goals for enterprise-wide meetings.
  • Scheduled meetings through Microsoft Outlook, Zoom and Microsoft Teams.
  • Managed payroll for 4 departments.
  • Managed annual employee performance evaluation process for 3 departments - approximately 54 people.
  • Updated Integrated Data Repository billing process to track all hours for Analysts to show true representation of their work and billed for hours accordingly.
  • Maintained records for Covid vaccination tracking database for hospital employees.
  • Created and maintained procedures for all aspects of my position and created One Note pages.
  • Processed payments for software and other goods through Peoplesoft.
  • Scheduled conference and training travel for personnel in both departments.
  • Maintained spreadsheet that tracks credentialing process for all new incoming Providers and sent Epic training instructions to these personnel for Epic Trainers.
  • Processed legal contracts for 3 IT departments.
  • Maintained and balanced Pcard that covers multiple departments.
  • Assisted managers to gather and input information for annual department budget through Axiom.

Administrative Assistant / Lower School Registrar

Oak Hall Lower School
05.2018 - 01.2022
  • Responsible for day to day operations of front office: preparing office for day, answering phones, interacting with parents, students, maintenance department, security officer, lunch vendors, and delivery personnel.
  • Acted as Lower School Registrar: activated new students to school's database, deactivated withdrawn students from database, generated report cards, maintained daily attendance, updated reports with active student information, and first line technical support.
  • Performed trouble-shooting for all software systems used in Lower School as well as computer hardware, printers and copy machines.
  • Programmed new report card system and set up database for conversion to 'Skills Based' report card.
  • Principal user for security software that controls FOB system and all access to school property.
  • Wrote nine reports through report writer to efficiently pull classroom information from database, including allergy and Epi pen information for Clinic Coordinator, class lists, class check sheets, student information for field trips, and parent permission form for 5th grade field trip to Washington, DC.
  • Reconciled payroll bi-weekly for 55 employees of Lower School.
  • Maintained electronic student portfolios.
  • Maintained database and kept records current on Administrator's Plus database by Rediker.
  • Activated Rediker's Apps and notification system for process improvements within all levels of school.

Content Coordinator

Life On 24th Magazine
05.2016 - 05.2018
  • Organized content for monthly publication.
  • Collaborated with writers to meet deadlines for upcoming publication.
  • Uploaded stories, pictures and content to publisher.
  • Proofread and submitted changes to Publisher before final printing of magazine.
  • Authorized articles for magazine as requested.
  • Brainstormed and solicited new content for magazine.

Staff Software Engineer

IBM Pittsburgh Lab
04.1999 - 06.2002
  • Provided technical support for AFS products (distributed file systems), Websphere Edge Server products, and for associated special builds or critical customer fixes to ensure high customer satisfaction to domestic and international customers.
  • Provided customer assistance on problems regarding client/server technology and internet technology through AFS and Websphere Edge Server.
  • Organized with Team Members a Y2K Technical Documentation binder and CD in event electronic information was not available.
  • Participated in design, test, implementation and modification of supported products.
  • Created and maintained training information for Websphere Edge Server Support Team via HTML pages.
  • Created technical documentation to assist customers via Websphere Edge Server Support web page.
  • Reviewed technical manuals and documentation for Websphere Edge Server Documentation team.
  • Coordinated calls and discussions between programmers and clients.
  • Resolved customer problems in timely manner and delivered software fixes where applicable.
  • Supported diverse international customer base including Morgan Stanley, numerous large universities, Intel Corporation worldwide, Stanford Linear Accelerator Lab, IBM Labs worldwide, and more.

Trust Systems Analyst, Assistant Vice President

PNC Bank
04.1993 - 04.1999
  • Managed project for platform migration from Prime mid-range system to Digital VAX on-time and within budget.
  • Coordinated disaster recovery test every year for 'mission critical' department and maintained recovery procedures.
  • Coordinated database conversion and migration to Bondmaster Corporate Trust system from several acquisitions of other banks' Corporate Trust Departments.Resolved hardware, software, and telecom problems for Corporate Trust systems, managing $3 trillion in outstanding bond debt.
  • Utilized database report writer to customize reports for Operations Department, Trust Administrators and staff.
  • Utilized database report writer as solution to complex problems which needed to utilize database information.
  • Trained personnel on new software procedures.
  • Created and maintained all system documentation.
  • Coordinated software conversions from bank takeovers.
  • De-converted and archived data from computer system after department was dissolved.
  • Y2K Coordinator.

Technical Support Specialist

National Computer Systems
05.1991 - 04.1993
  • Tested software application for platform migration.
  • Provided technical support for Corporate Trust banking industry - representative to several of largest banks in nation.
  • Resolved problems within one business day involving logical and physical data modeling.
  • Assisted with software installation and system conversions.
  • Provided assistance with 1099 tax forms and submission of tax tapes to IRS - allowing customers to adhere to IRS deadlines.
  • Utilized database report writer to write customized reports for banking clients.
  • Utilized database report writer and command line programming to run data fixes against customer's database.

Education

Master of Science - Information Science

The University of Pittsburgh
Pittsburgh, PA

Bachelor of Science - Economics-Smeal College of Business Administration

The Pennsylvania State University
University Park, PA
05.1991

Skills

  • Process Improvement
  • Critical Thinking
  • Program Management
  • Scheduling Proficiency
  • Time Management
  • Complex Problem-Solving
  • Dependability and Cooperation
  • Troubleshooting

Coursework

University of Wisconsin - Milwaukee

School of Continuing Education

  • Project Management Foundations. (5/2024)


Udemy Academy - online coursework

  • Beginning Project Management: Project Management Level One. (2/2024)
  • IT Project Management: Delivering Success for IT Projects. (3/2024)
  • Agile Project Management. (6/2024)

Timeline

Program Coordinator

UF Health
03.2023 - Current

Administrative Assistant / Lower School Registrar

Oak Hall Lower School
05.2018 - 01.2022

Content Coordinator

Life On 24th Magazine
05.2016 - 05.2018

Staff Software Engineer

IBM Pittsburgh Lab
04.1999 - 06.2002

Trust Systems Analyst, Assistant Vice President

PNC Bank
04.1993 - 04.1999

Technical Support Specialist

National Computer Systems
05.1991 - 04.1993

Master of Science - Information Science

The University of Pittsburgh

Bachelor of Science - Economics-Smeal College of Business Administration

The Pennsylvania State University

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Sharon Hogan