Sharon Holdcraft
Foxboro,MA
Summary
Versatile and dynamic, with a proven track record as a Dunkin' Donut Franchisee, I excel in food preparation, sanitation practices, and fostering positive customer relationships. At Lakeview Pavilion, I honed my knife skills and allergen awareness, significantly enhancing dining experiences. My quick-learning ability and commitment to cleanliness standards set me apart, ensuring high-quality service in fast-paced environments.
Professional with deep expertise in franchise management, ready to drive growth and success in franchise environment. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Skills include strategic planning, operations management, financial analysis, and customer relationship management. Known for reliability, flexibility, and results-driven approach.
Overview
2022
2022
years of professional experience
Work History
Banquet Prep Cook
Lakeview Pavilion
02
Dunkin' Donut Franchisee
Self Employed
03.1998 - 07.2021
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Interacted well with customers to build connections and nurture relationships.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
Education
Bachelor of Science - Food And Beverage
Cornell University, School of Hotel Administration
Ithaca05-1982
Skills
- Food preparation
- Knife skills
- Cleanliness standards
- Cooking techniques
- Sanitation practices
- Food presentation
- Workstation setup
- Food storage
- Allergen awareness
- Garnishing techniques
- Batch cooking
- Recipe execution
- Willingness to learn
- Quick-learning
- Cleaning and organization
Timeline
Dunkin' Donut Franchisee
Self Employed
03.1998 - 07.2021
Banquet Prep Cook
Lakeview Pavilion
02
Bachelor of Science - Food And Beverage
Cornell University, School of Hotel Administration
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