SHARON HOLLIS
GLENARDEN,MD
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for two physician practices. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
34
34
years of professional experience
Work History
PRACTICE MANAGER
HENRY J FISHMAN MD
07.2000 - 09.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Consulted with healthcare professionals on business decisions.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
Medical Receptionist
HENRY J FISHMAN, MD
08.1990 - 07.2000
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Enhanced patient experience by maintaining clean, organized reception area.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Transcriptionist
Education
Secretary
Washington School For Secretaries
Washington, DCHigh School Diploma -
MARTHA WASHINGTON VOCATIONAL HIGH SCHOOL
WASHINGTON, DCHigh School Diploma -
DUNBAR HIGH SCHOOL
Washington, DCSkills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
Timeline
PRACTICE MANAGER
HENRY J FISHMAN MD
07.2000 - 09.2024
Medical Receptionist
HENRY J FISHMAN, MD
08.1990 - 07.2000
Secretary
Washington School For Secretaries
High School Diploma -
MARTHA WASHINGTON VOCATIONAL HIGH SCHOOL
High School Diploma -
DUNBAR HIGH SCHOOL
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