Sharon Holloway

With over 4 years of experience, skilled in managing customer interactions with a detail-oriented approach. Demonstrated proficiency in microsoft office and adept at using innovative solutions to enhance customer satistaction and operational efficiency. Committed to leveraging negotiation sKills and a team-oriented attitude to excel in customer service roles.

• Filing & organization, Proficient, 02/01/22, Arranging and managing information or materials using a set of rules
• Customer service, Proficient, 01/01/22, Identifying and resolving common customer issues
• Retail customer service, Proficient, 02/01/22, Responding to customer situations in a retail setting
• Call center customer service, Proficient, 05/01/21, Demonstrating customer service skills in a call center setting
• Administrative assistant/receptionist, Proficient, 02/01/22, Using basic scheduling and organizational skills in an office setting
• Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
• Attention to detail, Proficient, 11/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
• Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
• Basic computer skills, Proficient, 01/01/24, Performing basic computer operations and troubleshooting common problems
• Spreadsheets with Microsoft Excel, Proficient, 01/01/24, Knowledge of various Microsoft Excel features, functions, and formulas