Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Holston

Wakefield,MA

Summary

Dynamic Office Support Assistant at Nixon Peabody with a proven track record in strategic collaboration and customer service. Enhanced operational efficiency through meticulous organization and data management. Recognized for adaptability and proactive problem-solving, contributing to positive client and colleague experiences in high-pressure environments daily. Proficient in Microsoft Office Suite applications.

Overview

12
12
years of professional experience

Work History

Office Support Assistant

Nixon Peabody
Boston, MA
05.2024 - Current
  • Maintained confidentiality while handling sensitive information professionally.
  • Organized and maintained office files to enhance operational efficiency.
  • Created spreadsheets for tracking departmental operations and project data.
  • Updated contact lists in internal systems and communicated changes effectively.
  • Monitored office supply levels, placing orders as needed to ensure continuity.
  • Scheduled appointments, meetings, and travel arrangements for management team members.
  • Performed accurate data entry using Microsoft Office Suite applications.

Independent Contractor

Maura Wayman Photography
Wellesley, MA
04.2020 - Current
  • Responsible for communicating directly with the photographer to book high profile clients such as the CVS board of directors, Andover Insurance company and Wellington Company for photoshoots in studio and on location throughout the US.
  • Client facing responsibilities included ensuring clients were greeted and felt welcomed and comfortable.
  • Many clients included professionals looking to update their headshots or company websites.
  • Maintained the highest standards of customer service, such as promptness, courtesy, and accuracy.
  • Built rapport with clients by providing quality customer service and problem solving.
  • Maintained a high level of professionalism and courtesy, receiving excellent reviews and feedback from customers.

Independent Contractor

Anchor Staffing, Inc.
Boston, MA
01.2020 - Current
  • Independent contractor. Collaborating with Bostons largest creative Agency by supporting special events, photographers, broadcast media and advertising through my extensive experience within the beauty industry as a cosmetologist.
  • As an artist I work along side creative directors on location to bring their creative visions to life while doing hair and makeup for talent and ensuring a quality client forward experience and helping to retain clients for future business.
  • Maintained the highest standards of customer service, such as promptness, courtesy, and accuracy.
  • Built rapport with clients by providing quality customer service and problem solving.
  • Performed the required tasks and duties outlined in the job description, onsite and offsite, in a fast-paced environment.

Independent Contractor

Maryelle Artistry
Boston, MA
01.2014 - Current
  • Lead Artist. Responsible for collaborating with the Agency to provide our professional and celebrity clients with timely, excellent customer service and first class beauty services for Bridal, photo and video shoots, press junkets, red carpet appearances, media coverage, on stage appearances and various special events.
  • Greeting clients, making them feel welcomed and comfortable, staying on course with strict timelines, staying motivated and being a team leader are all an integral part of being a lead artist.
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Increased the average company ratings on Google and Instagram.
  • Contributed to a five star rating on Google and many award winning successes.
  • Gave consistent and friendly service that resulted in greater customer retention.
  • Greeted and assisted with walk-ins and appointments via phone, email, and in-person.
  • Provided recommendations on how to improve the client experience.
  • Accurately and thoroughly answered customer questions regarding timelines, cost of services and managed realistic expectations.
  • Recruited new employees to join our team.
  • Managed my own schedule answering a high volume of emails daily.

Sales Representative

Sisley Cosmetics USA
Boston, MA
04.2022 - 01.2025
  • Responsible for working in synergy with corporate retail manager and sales associates to drive business in sales by executing product knowledge throughout many luxury retailers in the Boston market.
  • This client facing position entails teaching clients through product knowledge in a fast pace sales driven environment showcasing a luxurious french product.
  • Responsible for making my own hours, independent client engagement, booking spa dates, client appointments, client retention and reaching sales goals.
  • Increased sales within the past two years, personally received a bonus in the first year which resulted in sales associates being rewarded by being sent on all expenses paid company trips to France and Italy.
  • Recruited and trained new employees each year.
  • Increased sales from the previous year

Education

Certificate of Completion -

New England hair Academy
Malden, MA
08.2002

High School Diploma -

Wakefield High School
Wakefield, MA
06.2001

Skills

  • Strategic collaboration
  • Customer service
  • Effective communication
  • Adaptability
  • Punctuality
  • Proactivity
  • Motivation
  • Computer literacy
  • Time management

Timeline

Office Support Assistant

Nixon Peabody
05.2024 - Current

Sales Representative

Sisley Cosmetics USA
04.2022 - 01.2025

Independent Contractor

Maura Wayman Photography
04.2020 - Current

Independent Contractor

Anchor Staffing, Inc.
01.2020 - Current

Independent Contractor

Maryelle Artistry
01.2014 - Current

Certificate of Completion -

New England hair Academy

High School Diploma -

Wakefield High School

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