Sharon Hosey
Poca,WV
Summary
Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal, and data entry skills.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Sales Coordinator-Data Entry
Better Foods Inc
Nitro, WV
05.2019 - Current
- Enter Daily Sales Reports for 20 stores.
- Monitored and processed daily import sales transactions across 25 store locations.
- Conducted thorough reviews of bank deposits for each store to maintain financial integrity.
- Verified credit card amounts on sales reports prior to data entry.
- Enter monthly bank fees.
- Write checks weekly from store accounts.
- Managed the ordering of checks to facilitate efficient transaction processing.
- File Daily Sales Reports
- Special Projects
- Coordinated cross-functional communication between sales, marketing, and logistics teams to streamline operations.
- Identified areas for process improvement, implementing solutions that enhanced workflow efficiency.
- Verified commission rates with third party vendors.
Receptionist, All Crane
United Talent Staffing
Hurricane, WV
01.2019 - 03.2019
- Analyzed and verified discrepancies in credit card statements on a weekly basis to uphold financial accountability.
- Assist the safety manager
- Managed multi-line phone system, directing calls to appropriate departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
DERMATOLOGY ASSOCIATES AND SURGERY CENTER
Charleston, WV
10.2018 - 12.2018
- Oversaw patient scheduling to optimize appointment slot utilization and reduce wait times.
- Oversaw accurate documentation of patient records, upholding privacy standards and optimizing data retrieval methods.
- Achieved streamlined client interactions by confirming appointments and updating records promptly.
- Inbound and outbound referrals
- Facilitated approval processes for medical procedure authorizations.
- Facilitated processing of medical records requests to ensure timely access to patient information.
- Oversaw patient scheduling through electronic health record systems to optimize appointment efficiency.
- Managed patient intake form processing and insurance verification to uphold standards of accuracy and compliance with healthcare regulations.
- Facilitated seamless patient scheduling and check-in/check-out processes to enhance operational efficiency.
- Ensured compliance with HIPAA regulations to safeguard patient privacy.
- Administered multi-line phone system, providing courteous greetings to all incoming patients.
AEP John Amos, Accounts Payable Clerk
Express Employment
South Charleston, WV
08.2017 - 05.2018
- Tracked and recorded contractor hours to maintain accurate OSHA records.
- Cross-referenced contractor timesheets with invoices to maintain financial integrity and accountability.
- Verified accuracy of contracted rates on invoices to maintain financial integrity.
- Executed invoice uploads and data entry into payables system.
- Engaged contractor companies to address and resolve invoice inquiries.
- Executed accurate and efficient invoice processing to facilitate timely vendor payments.
- Conducted thorough reconciliation of vendor statements to uphold accuracy in financial documentation.
- Coordinated efforts with diverse teams to optimize and expedite invoice approval workflows.
- Cultivated strong vendor relationships and effectively resolved disputes.
- Processed invoices and ensured timely payments to vendors.
Customer Service Professional
beBetter Health
Poca, WV
05.2015 - 05.2017
- Handled incoming calls on multi-line phones, providing timely assistance and information to callers.
- Facilitated enrollment of West Virginia residents in the West Virginia Tobacco Quit Line program.
- Reviewed and analyzed documentation to determine Medicaid eligibility, streamlining the application process for clients.
- Facilitated timely shipping of nicotine replacement therapy to enhance customer access.
- Mail enrollment packets
- Executed mail scanning procedures to enhance accessibility and retrieval of correspondence.
- Facilitated training programs for new customer service professionals.
- Managed the onboarding process for individuals into wellness and tobacco cessation programs, promoting healthier lifestyle choices.
- Facilitated customer support by addressing inquiries and providing accurate information.
Customer Service Professional, BeBetter Health
Express Employment
South Charleston, WV
01.2015 - 05.2015
- Handled incoming calls on multi-line phones, providing timely assistance and information to callers.
- Facilitated enrollment of West Virginia residents in the West Virginia Tobacco Quit Line program.
- Reviewed and analyzed documentation to determine Medicaid eligibility, streamlining the application process for clients.
- Facilitated timely shipping of nicotine replacement therapy to enhance customer access.
- Mail enrollment packets
- Executed mail scanning procedures to enhance accessibility and retrieval of correspondence.
- Facilitated training programs for new customer service professionals.
- Managed the onboarding process for individuals into wellness and tobacco cessation programs, promoting healthier lifestyle choices.
- Facilitated customer support by addressing inquiries and providing accurate information.
Contractor Care Specialist
CDI, Inc
Cross Lanes, WV
03.2014 - 10.2014
- Achieved high levels of customer satisfaction by effectively managing multi-line phone communications. Enhanced operational efficiency through strategic call routing and timely responses. Improved overall service delivery by implementing best practices in call management.
- Communicated negative background findings to HR for further action.
- Served as primary liaison between company and contractor to facilitate effective communication.
- Gathered and verified necessary digital and physical information to maintain accurate employee records.
- Supported new hires during onboarding by providing answers to inquiries and addressing various concerns.
- Oversaw multiple onboarding projects concurrently, ensuring timely completion and adherence to high-quality standards.
- Conducted necessary background checks, including criminal, credit, and drug screenings, to support hiring processes.
- Facilitated onboarding processes for new employees by guiding them through direct deposit setup, tax form completion, and benefit enrollment procedures.
- Managed E-Verify procedures to confirm employee eligibility and maintain organizational integrity.
Human Resource Assistant/Clerical
West Virginia State University
Charleston, WV
11.2013 - 03.2014
- Organized and maintained filing systems to ensure easy access to documents. Assisted team members in retrieving necessary files promptly. Supported administrative tasks by managing document storage efficiently.
- Operated multi-line phone systems to facilitate communication. Assisted customers with inquiries and concerns. Provided support to team members during busy periods.
- Managed opening and distribution of incoming mail to ensure timely communication.
- Organized and executed training schedules to enhance team skills.
- Welcomed visitors upon entry, assessed nature and purpose of their visit, and directed or escorted them to designated locations.
- Operated office equipment including fax machines, copiers, and phone systems. Assisted in managing computer applications for spreadsheets, word processing, and database tasks.
- Organized and managed spreadsheets to facilitate reporting and analysis of affirmative action data.
- Oversaw management of I-9 forms for all employees to ensure compliance with federal regulations.
Data Entry Clerk
Preiser Scientific
Hurricane, WV
07.2013 - 09.2013
- Accurately recorded customer sales orders to streamline order fulfillment.
- Facilitated timely release of orders to warehouse, ensuring prompt shipment fulfillment.
- Executed invoicing processes to ensure timely billing and revenue collection.
- Managed incoming calls on multi-line phone system to facilitate effective communication. Provided assistance to callers by directing inquiries to appropriate departments. Supported team operations by maintaining organized call logs and messages.
- Maintained accurate filing systems to support efficient retrieval of information.
Administrative Assistant
Charleston Janitor
Charleston, WV
01.2013 - 05.2013
- Managed administrative support functions, including transcription of handwritten information and operation of calculators and computers to ensure efficient processing of pay records and invoices.
- Developed and implemented systematic processes for filing and maintaining essential documentation.
- Welcomed visitors upon entry, assessed nature and purpose of their visit, and directed or escorted them to designated locations.
- Operated office equipment including fax machines, copiers, and phone systems. Assisted in managing computer applications for spreadsheets, word processing, and database management.
- Administered payroll processing to ensure accurate and timely employee compensation.
- Assisted in organizing and maintaining filing systems to improve accessibility. Supported the implementation of new filing systems to enhance efficiency. Contributed to the overall organization of documents and records.
- Executed removal of outdated or unnecessary materials through destruction or transfer to inactive storage, ensuring compliance with file maintenance guidelines.
- Clarified company personnel policies, benefits, and procedures to employees and job applicants.
- Analyzed and processed employment applications to determine applicant eligibility and suitability for open positions.
- Facilitated advertising and posting of job vacancies while ensuring timely notifications to eligible workers regarding position availability.
- Conducted interviews with job applicants to gather and validate information for screening and evaluation processes.
- Facilitated arrangements for external training sessions to support professional development.
Education
GED -
05.1989
Skills
- Data entry
- Customer Service
- Sales reporting
- Analytical thinking
- Managerial skills
- Inventory
- Filing
- Microsoft
- Organizational Skills
- Receptionist
- Scheduling
Timeline
Accounts Receivable Sales Coordinator-Data Entry
Better Foods Inc
05.2019 - Current
Receptionist, All Crane
United Talent Staffing
01.2019 - 03.2019
Receptionist
DERMATOLOGY ASSOCIATES AND SURGERY CENTER
10.2018 - 12.2018
AEP John Amos, Accounts Payable Clerk
Express Employment
08.2017 - 05.2018
Customer Service Professional
beBetter Health
05.2015 - 05.2017
Customer Service Professional, BeBetter Health
Express Employment
01.2015 - 05.2015
Contractor Care Specialist
CDI, Inc
03.2014 - 10.2014
Human Resource Assistant/Clerical
West Virginia State University
11.2013 - 03.2014
Data Entry Clerk
Preiser Scientific
07.2013 - 09.2013
Administrative Assistant
Charleston Janitor
01.2013 - 05.2013