SHARON M. HOULE
Kalamazoo,MI
Summary
Knowledgeable Administrative Assistant with years of experience in customer relations, predominantly in the non-profit sector. Strength in developing spreadsheets and database management. Skilled at multitasking and handling interruptions. Background working with diverse populations in a variety of settings.
Overview
11
11
years of professional experience
Work History
Human Resource Assistant/Receptionist
Kalamazoo Educational Service Agency
Portage , MI
2022.01 - 2024.06
- Receptionist duties: directed visitors, managed multi-line phone, distributed in/out-going mail, faxes and emails and responded to web inquiries for entire building
- Supported HR staff with projects, mailings, and events
- Scheduled fingerprint appointments, staff meetings and events for facilities use
- Assisted staff in the use of new scheduling system
- Proofread, edited and posted job openings
- Verified employment and income for DHHS, creditors and perspective employers
- Ran ICHAT background checks as well as national and state of Michigan sex offender register
- Set up Safe Schools accounts and training; Also audited accounts for timely completion
- Paid invoices using OnBase program and document expenditures for business office
Human Resource Assistant/Receptionist
Robert Half Employment Agency
Grand Rapids , MI
2021.06 - 2021.11
- Tracked invoices and mailed accounts payable checks
- Scanned and uploaded grant and scholarship checks
- Processed and posted monetary donations and staff’s credit card charges
UIA Contractor/Adjudicator
Robert Half Employment Agency
Grand Rapids , MI
2020.04 - 2021.05
- In high volume call center: assisted with claims, technical support, and certification corrections
- Examined & identified legitimacy of documents and determined eligibility
- Electronically indexed and assembled document submissions
Administrative Assistant/Receptionist
Community Action of South-Central Michigan
Battle Creek , MI
2018.12 - 2019.09
- Managed front desk reception and fielded incoming phone inquiries
- Scheduled intake appointments for utility, rental and weatherization assistance programs
- Maintained office equipment and ordered supplies
Administrative Assistant/Receptionist
Kalamazoo County Community Action Agency
Kalamazoo , MI
2013.02 - 2018.12
- Managed front desk reception as well as a multi-line phone system
- Prepared demographic reports and agendas for staff meetings and transcribed meeting minutes
- Screened and scheduled intake interviews for utility, rental and weatherization assistance programs
Education
Bachelor of Arts - Psychology
Siena College
Skills
- Word Processing/data entry
- Microsoft Office 2003 & 2007
- Windows 10 & 11
- Background Checks
- Report Generation
- Scheduling expertise
- Mail handling
Timeline
Human Resource Assistant/Receptionist
Kalamazoo Educational Service Agency
2022.01 - 2024.06
Human Resource Assistant/Receptionist
Robert Half Employment Agency
2021.06 - 2021.11
UIA Contractor/Adjudicator
Robert Half Employment Agency
2020.04 - 2021.05
Administrative Assistant/Receptionist
Community Action of South-Central Michigan
2018.12 - 2019.09
Administrative Assistant/Receptionist
Kalamazoo County Community Action Agency
2013.02 - 2018.12
Bachelor of Arts - Psychology
Siena College
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