Sharon Hudson
Menifee,CA
Summary
Executed routine maintenance procedures to enhance operational efficiency of equipment and systems.
Prepared to relocate to support organizational objectives and team expansion.
Oversaw personnel management processes to enhance team performance. Developed strategies for improving employee engagement and satisfaction. Collaborated with leadership to align personnel initiatives with organizational goals.
Directed personnel management efforts to foster a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Warranty Coordinator
Johnson Controls
05.2024 - 05.2025
- Coordinated warranty claims processing, ensuring adherence to company policies and procedures.
- Analyzed warranty data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Developed training materials for new staff on warranty management systems.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Actively tracked performance metrics related to warranties regularly, leading initiatives aimed at achieving or surpassing established targets consistently over time.
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Monitored warranty claim statuses to ensure timely resolutions and customer satisfaction.
Customer Resource Coordinator
Johnson Controls
11.2022 - 05.2024
- Coordinated daily schedules for 15 HVAC technicians to enhance operational efficiency and maintain service quality.
- Managed customer interactions to facilitate appointment bookings and address scheduling conflicts. Communicated service status updates to ensure customer awareness and satisfaction.
- Leveraged software systems to enhance tracking of technician availability and job priorities, ensuring alignment with customer preferences.
- Coordinated with team members to address urgent service requests, ensuring optimal resource allocation and high service levels during peak demand periods.
Service Coordinator
Amerigas
08.2020 - 10.2023
- Coordinated service requests and scheduling for a team of technicians, ensuring timely completion of all work orders.
- Managed customer inquiries and concerns, providing prompt and effective resolution to maintain high levels of satisfaction.
- Implemented a new tracking system for service projects, improving organization and efficiency in task management.
- Collaborated with internal departments to streamline communication and optimize service delivery processes.
Operations Manager
Homegoods
01.2014 - 01.2018
- Managed a team of 20 employees, overseeing daily operations, scheduling, and performance evaluations to ensure optimal productivity and efficiency.
- Implemented cost-saving measures and streamlined processes resulting in a 15% increase in profit margins within the first year of tenure.
- Developed and implemented strategic plans to improve inventory management, resulting in a 20% reduction in inventory costs.
- Led cross-functional teams, merchandised new products, store planogram moves, new hires and new hire training.
- Coordinating with sales, marketing, and production teams to meet project deadlines and exceed customer expectations.
Education
Associate of Science - Psychology
Sacred Heart University
Shelton, USASkills
- Achieved improved efficiency in project documentation through proficient use of Microsoft Office Enhanced team communication by developing clear and concise presentations Contributed to successful project outcomes by organizing and managing data effectively
- Evaluated warranty claims and coordinated resolutions to maintain product quality and customer trust
- Monitored project timelines and coordinated resources to maintain adherence to deadlines
- Investigated and documented complaints, implementing solutions to improve service quality and customer experience
- Reviewed and validated warranty claims, ensuring compliance with company policies and efficient processing
- Streamlined report generation workflows to enhance accuracy and efficiency in data presentation
- Achieved timely claim processing through effective collaboration with stakeholders Enhanced customer satisfaction by resolving claims promptly Improved operational efficiency by optimizing claim handling procedures
- Coordinated cross-functional teamwork to streamline processes and improve outcomes
- Achieved successful project completions by cultivating strong teamwork and collaboration among diverse groups Drove team engagement through strategic facilitation of joint problem-solving sessions Enhanced overall project efficiency by leveraging collective strengths and expertise
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Facilitated collaborative problem-solving sessions to enhance team performance and drive project success
- Developed and maintained organized systems for tracking time allocation across various projects
- Reviewed and verified information to uphold consistency and reliability
- Achieved seamless project execution through effective multitasking and organization Enhanced team collaboration by implementing structured processes Improved operational efficiency by prioritizing tasks and resources effectively
- Applied strategic thinking to develop innovative solutions for diverse problems encountered in projects
- Articulated ideas clearly and persuasively to ensure understanding and alignment among stakeholders
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Utilized active listening skills to accurately interpret and respond to client needs and concerns
- Achieved seamless project execution by promoting adaptability among team members Drove successful outcomes by leveraging flexibility in response to evolving project demands Enhanced team performance through proactive adjustments to strategies and processes
- Engaged with stakeholders to build trust and facilitate effective communication
- Achieved high levels of client satisfaction through proficient management of phone and email communications Enhanced team efficiency by implementing streamlined correspondence processes Cultivated a professional communication environment that improved response times and client engagement
Additional Information
Will move for right position
Timeline
Warranty Coordinator
Johnson Controls
05.2024 - 05.2025
Customer Resource Coordinator
Johnson Controls
11.2022 - 05.2024
Service Coordinator
Amerigas
08.2020 - 10.2023
Operations Manager
Homegoods
01.2014 - 01.2018
Associate of Science - Psychology
Sacred Heart University