Sharon Hughes
Sr. Payroll Analyst
Lithonia,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
29
29
years of post-secondary education
Work History
Dayforce Functional Specialist
Ceridian HCM
Bloomington, MN
11.2022 - Current
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Determined proper methodologies and procedures to use based upon project specifications.
- Professionally interacted with clients to assess business requirements and determine software needs.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Developed, configured and tested applications for accurate alignment with project standards.
- Educated staff on organizational mission and goals to help employees achieve success.
Client Service Analyst
Ceridian
Sandy Springs, GA
11.2016 - 10.2022
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Escalated requests for service, acting as point of escalation for external and internal parties.
- Acted as lead party for external calls and client visits.
- Monitored daily performance against established metrics.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
Sr. Client Service Analyst
Ceridian HCM
Sandy Springs, GA
11.2013 - 10.2016
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Monitored daily performance against established metrics.
- Acted as lead party for external calls and client visits.
- Escalated requests for service, acting as point of escalation for external and internal parties.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse service options.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
Ceridian Corporation
Sandy Springs , GA
10.1999 - 10.2013
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Management Information Systems
Georgia College And State University
Milledgeville, GA 08.1990 - 05.1996
Trade Certificate of Completion - Networking Technology
Advanced Career Training
Atlanta, GA 08.2000 - 12.2023
Skills
Business process understanding
undefinedTimeline
Dayforce Functional Specialist
Ceridian HCM
11.2022 - Current
Client Service Analyst
Ceridian
11.2016 - 10.2022
Sr. Client Service Analyst
Ceridian HCM
11.2013 - 10.2016
Trade Certificate of Completion - Networking Technology
Advanced Career Training
08.2000 - 12.2023
Customer Service Representative
Ceridian Corporation
10.1999 - 10.2013
Bachelor of Science - Management Information Systems
Georgia College And State University
08.1990 - 05.1996
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