Sharon Huska
Rocklin,CALIFORNIA
Summary
Results-oriented data entry professional with 30 years managing clerical, communication and project management tasks in corporate environments. Organized and efficient administrator highly skilled in office administration, data organization, proofreading and word processing. Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Dignity Health
01.2022 - Current
- Using Salesforce to schedule appointments and to enter patient demographics messages into their chart.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Enter patient demographic and insurance data into electronic medical record system.
- Manage patient registration process, confirming data accuracy and completeness.
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- Verify insurance eligibility and coverage for patients.
- Answer incoming calls, scheduled appointments and filed medical records.
- Provide excellent customer service to patients and medical staff.
- Utilize excellent time management skills while working remotely and adhering to strict HIPAA regulations.
- Answering over 100 calls a day.
- Proficient in IDX, Cerner, ECW and Salesforce.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Medical Office Representative
Dignity Health
07.2021 - 01.2022
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Medical Office Representative
Medical Professionals
12.2020 - 07.2021
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
Medical Screener
RightSourcingUSA
09.2020 - 12.2020
- Obtained patient information by asking pre prepared questions, including taking patient temperature.
- Engaged in friendly positive dialogue with patient while directing them to appropriate office.
- Wiped down all equipment used and nearby surfaces to keep area disinfected.
Medical Office Representative
Western Sierra Medical Center
01.2017 - 01.2020
- Answered and quickly redirected up to 60 calls per day
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained a clean reception area, including lounge and associated areas
- Assessed urgency and priorities before accepting or declining appointments/appointment confirmations
- Maintained clear, organized dental records and reports
- Worked closely with patients before, during and after procedures
- Assisted dentist in management of medical or dental emergencies when necessary
- Knowledge and proficiency of Dexis, ECW, Dental Chart Systems
- Able to competently and professionally deal with all walks of life in all types of situations
- Utilized conflict resolution skills daily to maintain order and facilitate pleasurable experiences for patient
Education
Business Management
St. Mary's College
Units Achieved, Degree In Process.Skills
- Protected health information
- Customer service/relations
- Co-Pay collection
- Independent worker
- Works well under pressure
- Critical thinking
- Attention to detail
- Word processing
- Professional and mature
- Accurate and detailed
- Flexible
- Dedicated team player
Timeline
Patient Services Representative
Dignity Health
01.2022 - Current
Medical Office Representative
Dignity Health
07.2021 - 01.2022
Medical Office Representative
Medical Professionals
12.2020 - 07.2021
Medical Screener
RightSourcingUSA
09.2020 - 12.2020
Medical Office Representative
Western Sierra Medical Center
01.2017 - 01.2020
Business Management
St. Mary's College
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