Sharon Irias
West New York,NJ
Summary
Versatile and results-driven professional with a proven track record at Delaware North, adept in customer service and cash register operations. Excelled in enhancing customer satisfaction and streamlining POS technologies, demonstrating exceptional organizational abilities and a cooperative attitude. Skilled in leading teams to exceed sales targets by employing creative thinking and complex problem-solving skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
Work History
Cashier
Delaware North
07.2023 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds, and resolved transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged, and displayed merchandise as required.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Credit Repair Specialist
Trinity Enterprises Llc
02.2022 - 05.2024
- Managed a portfolio of diverse clients, balancing individual needs while meeting performance metrics consistently.
- Contributed valuable insights during regular team meetings, helping shape company strategy related to client services and business development initiatives.
- Promoted positive client experiences by proactively seeking feedback and implementing improvements based on their needs.
- Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
- Educated clients on financial management principles to enhance their long-term credit standing.
- Developed personalized action plans for clients to address negative items on their credit reports.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
Tax Preparer
Self-employeed
01.2022 - 05.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify the accuracy of tax returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
Travel Agent
Archer Travel Group
01.2021 - 05.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on a thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Conducted market research to investigate potential new travel destinations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated closely with sales staff to develop targeted promotional campaigns that drove significant increases in bookings.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Homemaker Aide
Best Home Care Inc
10.2016 - 05.2024
- Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.
- Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Maintained detailed records of client progress, ensuring accurate information was available for healthcare providers when needed.
- Assisted clients in maintaining personal hygiene, including bathing, dressing, and grooming for a dignified appearance.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Coordinated appointments with medical professionals.
Housekeeping Manager
Nicky's Cleaning Services
03.2016 - 01.2021
- Worked with the front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed team productivity and workflow to exceed quality standards.
- Evaluated employee performance and developed improvement plans.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment by safety protocols and proper operating standards.
- Managed laundry sorting, washing, drying, and ironing.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Sales Representative
El Especialito
03.2017 - 12.2018
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Hudson County School of Technology
Secaucus, NJ06.2017
Skills
Customer Service
Customer Assistance
Work Ethics and Integrity
Time management skills
Patience and Empathy
Cleaning and sanitizing
Customer Relations
Social Perception
Organizational abilities
Professionalism and Courtesy
Cooperative Attitude
Creative Thinking
Basic Mathematics
Team Leadership
Cash Register Operations
Complex Problem-Solving
Cash register systems
Timeline
Cashier
Delaware North
07.2023 - Current
Credit Repair Specialist
Trinity Enterprises Llc
02.2022 - 05.2024
Tax Preparer
Self-employeed
01.2022 - 05.2024
Travel Agent
Archer Travel Group
01.2021 - 05.2024
Sales Representative
El Especialito
03.2017 - 12.2018
Homemaker Aide
Best Home Care Inc
10.2016 - 05.2024
Housekeeping Manager
Nicky's Cleaning Services
03.2016 - 01.2021
High School Diploma -
Hudson County School of Technology
Similar Profiles
Lily EvansLily Evans
Food and Beverage Team Leader at Delaware NorthFood and Beverage Team Leader at Delaware North
Tarvin HurtTarvin Hurt
Operations Manager at Delaware NorthOperations Manager at Delaware North
Alexis WiltzAlexis Wiltz
Analyst I – Enterprise Data Management at Delaware NorthAnalyst I – Enterprise Data Management at Delaware North
James HerringJames Herring
Old Faithful Assistant Manager at Delaware NorthOld Faithful Assistant Manager at Delaware North
Jenny BenitezJenny Benitez
Patient Care Technician at Metropolitan Family Health NetworkPatient Care Technician at Metropolitan Family Health Network