Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Irving

Griffin

Summary

Small Business Entrepreneur with 20+ years of experience providing end-to-end support for individuals and small businesses across tax preparation, mortgage packaging, and back-end operations. Adept at financial guidance, case management, and client advocacy. Demonstrate a strong work ethic, attention to detail, and interpersonal skills.

Overview

38
38
years of professional experience

Work History

Business Process Consultant

Vertical Leap
01.2002 - Current
  • Delivered tax preparation services for individuals and small businesses, ensuring compliance with IRS/state requirements.
  • Prepared USDA-RD mortgage packages; verified eligibility and ensured accurate, timely submission.
  • Developed budgets and action plans to improve affordability and readiness for homeownership.
  • Built lasting client relationships through year-round counseling and support.

Sales Associate

Worldwide Financial Group
01.2002 - 01.2004
  • Marketed and sold life insurance and mortgage products to individuals and families.
  • Counseled families on mortgage and insurance options tailored to financial goals.
  • Assisted clients with documentation and applications to ensure accuracy.

Programmer/Analyst

Georgia-Pacific
01.1997 - 01.2001
  • Provided Tier 2/3 support for legacy systems; resolved issues, analyzed root causes, and collaborated with development teams to implement fixes.
  • Trained end users to improve adoption and efficiency of supported applications.

Programmer & Application Support (IBM MAPICS)

Hoshizaki America
01.1988 - 01.1997
  • Supported IBM MAPICS systems to ensure accurate data processing and reliable business operations.
  • Resolved user issues and validated data accuracy across departments.

Education

Bachelor of Business Administration -

Fort Valley State University
01.1988

Skills

  • Housing & Financial Counseling
  • Mortgage Packaging & Documentation
  • Property Eligibility Review & Compliance
  • Budget Development & Debt Reduction Strategies
  • Client Advocacy & Relationship Management

Timeline

Business Process Consultant

Vertical Leap
01.2002 - Current

Sales Associate

Worldwide Financial Group
01.2002 - 01.2004

Programmer/Analyst

Georgia-Pacific
01.1997 - 01.2001

Programmer & Application Support (IBM MAPICS)

Hoshizaki America
01.1988 - 01.1997

Bachelor of Business Administration -

Fort Valley State University

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Sharon Irving