Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHARON JACQUES

Wiscasset

Summary

Personable Medical Assistant bringing years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Medical Assistant

MaineHealth- Mainehealth Medical Group/MidCoast
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

MidCoast Medical Group
02.1998 - 01.2008
  • Monitoring Vital Signs Medication Administration
  • Clear Patient Communication Policy and Procedure Compliance Patient Rights Advocacy
  • Patient Triaging
  • Multi-Tasking and Prioritization Patient Charting
  • Educating Families
  • Assisting Physicians
  • Empathetic and Compassionate
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Assessed, documented and monitored vital signs for patients within outpatient setting
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Recorded vital signs and medical history for patients each shift
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Administered continuous and 12-lead electrocardiogram monitoring.

Medical Assistant

Martins Point Health Care
04.2003 - 06.2003
  • Education and Training operations
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Administered medications and therapies as prescribed by physicians
  • Performed basic physical assessments of newborns and infants
  • Counseled patients and families to provide psychological, emotional and spiritual support
  • Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures
  • Utilized well-honed communication skills to deliver information to pediatric patients and family members regarding treatment, care and medical options
  • Evaluated patient care needs, prioritized treatment and maintained patient flow
  • Assisted patients' parents or guardians by answering questions during appointments and by returning phone calls
  • Conducted patient assessments by taking vital signs and interviewing about symptoms
  • Contacted patients with lab results and relayed physician directions or scheduled appointments to resolve
  • Implemented accurate and timely documentation in electronic client medical records
  • Reviewed immunization records and administered necessary immunizations as physician directed..

Laboratory Assistant/Phlebotomist Technician

MidCoast Hospital
08.2000 - 01.2002
  • Assisted physician with examinations, tests, and procedures
  • Observed and carried out physician and nursing orders
  • Assisted physicians with examinations and patient scans during diagnostic processes
  • Used sterile techniques to prepare patients for procedures
  • Triaged patients by phone and provided general assistance for basic and advanced needs
  • Advocated for patients by supporting and respecting basic rights, values and beliefs
  • Maintained personal and team compliance with medication administration standards and patient care best practices
  • Acted as patient advocate and implemented total patient care through team nursing process
  • Obtained samples for testing following standard protocols
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
  • Identified patients using proper procedures prior to specimen collection
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
  • Conducted various blood tests and updated results into paper and electronic charts
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety
  • Drew blood from patients to collect samples using venipuncture and following aseptic techniques
  • Sanitized work area after every patient to prevent contamination and spread of disease
  • Interviewed patients to verify test requisitions and patient identity
  • Built trust and minimized patient discomfort during phlebotomy procedures,
  • Prepared patients for examinations, taking vital signs and updating medical histories
  • Communicated with patients by phone and via written correspondence
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
  • Printed and filed examination data records according to HIPAA patient standards
  • Assisted with technical treatments and entered information within patient records and charts
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
  • Improved patient care and daily task efficiency resulting in smoother

Education

Associate Applied Science Degree - Medical Assistant

Andover College
Portland, ME
06.1998

Skills

  • Understands Medical Procedures Venipuncture and Phlebotomy Clear Communication Coordinating
  • Drug Refills Procedure Assistance
  • Operating EKG Equipment Updating Medical Records Multitasking and Prioritization Patient Relations
  • Blood and Tissue Collection Examination Preparation Immunizations and Vaccinations
  • Dependable and Responsible
  • Problem-Solving
  • First Aid/CPR
  • Interpersonal Communication
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Organization and Time Management
  • EMR / EHR
  • Phlebotomy
  • Emergency procedures understanding
  • Assisting with physical exams
  • Direct Patient Care

Certification

  • RMA - Registered Medical Assistant
  • Nationally Certified and Registered (AAH)
  • Cert # 555696997
  • CCMA- Certified Clinical Medical Assistant
  • Nationally Certified and Registered (NHA)
  • Cert # A4C9P4X3
  • BLS Healthcare Provider (AHA)
  • American Heart Association renewal 2/28/27

Timeline

Medical Assistant

MaineHealth- Mainehealth Medical Group/MidCoast
05.2022 - Current

Medical Assistant

Martins Point Health Care
04.2003 - 06.2003

Laboratory Assistant/Phlebotomist Technician

MidCoast Hospital
08.2000 - 01.2002

Medical Assistant

MidCoast Medical Group
02.1998 - 01.2008

Associate Applied Science Degree - Medical Assistant

Andover College

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