Sharon Jasper

Primary contact at the Accounts Receivable Customer Service counter.

Responsible for greeting and answering inquires made by students, parents, faculty and others in the office and by phone, mail, e-mail and fax;

Collecting and posting payments made at the counter and received in mail.

Providing clerical support for the office.

Generating Cognos reports for research and analysis.

Analyzing small-balance accounts in effort to collect delinquent balances.

• Verified any changes or data updates to patient records and checked insurance information at each appointment.
• Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Monitored patient flow throughout day to maintain appointment times and schedules.
• Informed patients of excessive wait times and offered to reschedule appointments.

• Researched and resolved complex issues and appeals to facilitate prompt resolution.
• Conducted routine outreach to support understanding of policies and procedures.
• Identified and reported on utilization patterns to enhance quality of service delivery.

• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered constant flow of customer calls with minimal wait times.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
• Responded to correspondence from insurance company.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times

.Financially clearing Ancillary as well as surgery patients for upcoming procedures.

Screen patients for free care/financial assistance to relive patients of their past and or upcoming medical bills.

.Using N-Thrive to obtain and give estimates (price quotes) to both self-pay patients as well as hospital administrations staff.

.Verifying insurance, benefits, coverage & eligibility for both UMC's and Children Hospital work ques.

.Conduct bedside as well as in office interview with patients/ care givers to offer government services

.Submitting Medicaid applications on line, via mail and via fax.

• Performed duties as liaison between patient, doctor and insurance provider to ensure smooth processes.
• Followed up with patients and families to obtain additional information.
• Updated accounts with latest patient, payment and insurance information.
• Negotiated settlements and payment plans.
• Discussed financial and insurance options with patients.
• Screened patients with financial needs to determine assistance choices.

• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Successfully juggled multiple projects simultaneously to aid executive leaders.
• Maintain all soldier's records including health, weapons, education, medical and pay.
• Handled all promotion paper work for the promotion board along with awards.
• Performed all duties with decisiveness and accuarcy for the business.
• Maintain office efficiency by planning adn implementing office systems, layout and equipment procurement.

• Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions.
• Filtered customer service inquiries, complaints and billing inquiries while providing superb customer service.
• Provided daily direction and communication to employees so that customer service calls are answered in timely, efficient and knowledgeable manner.
• Ensured employees have appropriate training and other resources to perform their jobs.
• Responsible foe ensuring that all appropriate notices and polices are communicated to employees.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Managed team of 25 employees, overseeing hiring, training, and professional growth of employees

• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Designed, implemented and managed various training programs for staff of over 250 military and civilian personnel.
• Responsible for tracking and processing all financial documentation for all employees reimbursement.

• Scheduled pickups and deliveries to maintain smooth operations.
• Documented stock records and schedules accurately.
• Completed daily cycle counts and assisted with money orders and stamp stock audits.
• Lead sales associate in charge of handling front window and guiding other employee.
• Passport Agent responsible for processing over 500 passport monthly.
• Accountable for money order and stamp stock with value of over $30,000.00.
• Accountable for daily cash deposits in amounts totaling over $20.000.00