SHARON JEAN-PAUL
Orlando,FL
Summary
PROFESSIONAL SUMMARY Health Client Manager who is passionate about providing leadership and delivering excellent service to their clients. Strong project management experience committed to providing successful small to large-scale projects, including yearly Annual Enrollment processing, client acquisition/divestitures, and legislative and cross-platform changes. Proven ability to understand, anticipate and deliver solutions to achieve client satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Service Delivery Manager
Bswift
09.2023 - Current
- Consult clients on additional bswift products and services to provide additional value to client relationship
- Created and coordinated requirements for gathering and processing one-time projects as needed (Vendor or Internal)
- Advocated client needs throughout all phases of product life cycle (plan, design, integrate, install, manage)
- Driven efficiency and quality through standard operating procedures
- Project managed various complex projects (Annual Enrollment, Year-End, Payroll, and Integration File)
- Collaborated with 3rd Party Vendors on new and ongoing projects.
- Managed year-end integration projects with clients and vendors ( Payroll, Spending Accounts, EOI, Wellness..etc.)
- Participated in complex integration file coding for clients and external vendors.
- Provide support to Client Executives in Sales and Renewal meetings.
- Oversees overall operational performance to ensure team is providing excellent delivery to client and to external vendors.
- Participated in and led quarterly stewardship and debrief meetings.
- Ensuring client requirements are maintained and updated.
- Primary point of contact for client inquiries and escalations.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Health Client Manager
Alight Solutions
06.2022 - 09.2023
- Subject Matter Expert in Health and Welfare Domain knowledge (COBRA, Health and Welfare Administration, HIPAA, HSA, FSA, Voluntary Benefits, etc.)
- Project managed various complex projects (Annual Enrollment, Year-End, Payroll, and Integration File)
- Collaborate with 3rd Party Vendors on new and ongoing projects.
- Managing year-end integration projects with clients and vendors ( Payroll, Spending Accounts, EOI, Wellness..etc.)
- Participate in complex integration file coding for clients and external vendors.
- Provide support to Client Executives in Sales and Renewal meetings.
- Oversees overall operational performance to ensure team is providing excellent delivery to client and to external vendors.
- Participated in and led quarterly stewardship and debrief meetings.
- Ensuring client requirements are maintained and updated.
- Primary point of contact for client inquiries and escalations.
- Propose new solutions for our clients to support their employee population better.
- Utilize cloud-based applications to support clients and external vendors (Google Analytics, Tableau, Cognos, etc.)
- Delivering Ad Hoc reporting to clients and external vendors
- Handle day-to-day client contact/management to resolve project-related questions and challenges
- Introducing new products to our clients to better support their employee population.
- Led internal delivery meetings with Technology, Integration, and operations team
- Led external meetings with clients and 3rd Party Vendors
- Executed complex audits with Payroll and 3rd Party Vendors to ensure accuracy of data exchange.
Health Client Specialist II
Alight Solutions
04.2018 - 06.2022
- Payroll Verification
- Creating and updating standard operating procedures
- Managing client escalations
- Assist client with various audits
- Providing weekly and monthly reports to client
- Assisting internal team with defect resolutions
- Project managed various complex projects (Annual Enrollment, Year-End, Payroll, and Integration File)
- Collaborate with 3rd Party Vendors on new and ongoing projects.
- Managing year-end integration projects with clients and vendors ( Payroll, Spending Accounts, EOI, Wellness..etc.)
- Participate in complex integration file coding for clients and external vendors.
- Delivering Ad Hoc reporting to clients and external vendors.
- Supports client manager with day-to-day client contact/management to resolve project-related questions and challenges
- Executed complex audits with Payroll and 3rd Party Vendors to ensure accuracy of data exchange.
- Manage ongoing incoming and outgoing file processing.
- Executing test plan for new system updates and configuration changes,
- Supported sales team with RFP finalist meetings.
Pharmacy Technician/Delivery Coordinator
Kroger Specialty Pharmacy
11.2015 - 04.2018
- Responsible for inputting and processing all new and ongoing prescriptions.
- Managing patient profiles to ensure accuracy and making sure files are up-to date.
- Maintaining knowledge on all current and new HIPPA regulations surrounding health and pharmaceutical provisions, to ensure proper procedures are being followed.
- Maintaining and updating standard operation procedures (SOP), to ensure accurate and effective measures are being applied.
- Using analytical skills to identify and implement new process improvements, which enhances daily operations.
- Coordinating shipping orders to ensure they meet company deadlines.
- Quality testing all incoming orders to ensure no delays in processing.
- Coordinate and consult with internal and external parties, such as insurance companies and health providers.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
2017
Associate of Arts - General Studies
Valencia College
Orlando, FL2009
CERTIFICATIONS Board Certified Pharmacy Technician Pharmacy Technician Certificate -
Skills
- Excellent verbal and written communication skills
- Project management
- Proficient using Microsoft Office
- Organizational skills
- Strong analytic skills
- Able to perform in high pace environments
- Client relations
Timeline
Senior Service Delivery Manager
Bswift
09.2023 - Current
Health Client Manager
Alight Solutions
06.2022 - 09.2023
Health Client Specialist II
Alight Solutions
04.2018 - 06.2022
Pharmacy Technician/Delivery Coordinator
Kroger Specialty Pharmacy
11.2015 - 04.2018
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - General Studies
Valencia College
CERTIFICATIONS Board Certified Pharmacy Technician Pharmacy Technician Certificate -
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