Sharon Johnson

Work History

Office Assistant

Confederated Tribes of the Umatilla Indian Reservation

Pendleton, OR

04.2022 - Current

Provided clerical support, addressing routine and special requirements.
Produced high-quality communications for internal and external use.
Executed record filing system to improve document organization and management.
Completed clerical tasks such as filing, copying and internal mail.
Informed and supported business leaders through consistent communication and administrative support duties.
Supported staff on special assignments and ad hoc projects.

Triage Administration

Yellowhawk Tribal Health Center

Pendleton, OR

05.2021 - 07.2021

Check temperatures and screen patients
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Composed inter-office correspondence and provided product and service information to customers.

Child Development Assistant/Treatment Aid

Eastern Oregon Alcoholism Foundation

Pendleton, OR

06.2020 - 04.2021

Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
Developed level-appropriate lessons and activities to support skill-building needs.
Promoted cultural diversity of each child's family by encouraging members to talk about holidays, favorite foods and other details.
Provided community resources and education to families to increase knowledge and advocacy skills.
Created and managed weekly personal schedule to accommodate visits with families, initial evaluations and reviews to report to Child Development Specialist.
Utilized positive reinforcement to help children develop communication and collaboration skills.
Implemented welcoming classroom environment where children felt safe and secure.
Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
Assisted with educational materials, books and toys for classroom use.
Compile, maintain and file all records and documents.
Monitored children's activities throughout day to maintain overall safety.
Observed children to recognize and maintain strong awareness of developmental progress.
Prepared children for success in classroom settings through encouragement and exploration of learning activities.
Built and maintained strong parent and student relationships.
Assist clients upon admission and discharge.
Support 6 counselors and provided peer support up to 32 clients with drug and alcohol abuse issues.
Facilitated groups and activities.
Used Microsoft Word and other software tools to create documents and other communications.
Participated in team-building activities to enhance working relationships.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Legal Assistant

Intermountain public defender

Pendleton, OR

01.2020 - 04.2020

Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Organized key evidence exhibits to prepare for trials.
Completed document revisions, court document filings, treatment arrangements for clients and company billing.
Interviewed and prepared intake sheets for clients.
Assisted up to 8 lawyers at time and 2 investigators.
Managed up to multiple cases simultaneously.
Assisted attorneys with reviewing and organizing witness reports.
Handled electronic court filings and coordinated court activities.
Communicated pertinent information to clients via phone, email and mail.
Authored affidavits for use in law cases.
Prepared various exhibits for attorneys for public meetings, zoning commission meetings and legal resolutions.
Contacted clients to schedule appointments.
Screen e-mails, phone calls and type in messages from phone calls onto a Timeshare for Attorney to see.
Contacted clients to schedule appointments and discuss progress of cases with Attorney.

Front Desk Receptionist/Housekeeper

America's Best Value Inn

Pendleton, OR

04.2018 - 12.2019

Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
Washed and folded towels and linens to properly stock guest rooms.
Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Reported damages, maintenance problems, safety issues and potential hazards to management.
Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors.
Assisted guests by providing detailed information and resolving complaints.
Changed bed linens and collected soiled linens for cleaning.
Performed spot-cleaning on furniture stains.
Rotated linens in storerooms and replenished when supplies ran low.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Returned emptied garbage receptacles to proper locations.
Maintained energy and enthusiasm in fast-paced environment.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected room deposits, fees and payments.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Resolved service-related problems and documented actions in system.
Collaborated with team members to handle guest requirements from check-in through check-out.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Designed employee work schedules to address complete operational needs.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Conduct inventory and place orders.

Cleaner

Keystone RV

Pendleton, OR

10.2017 - 08.2018

Handled equipment, chemicals and materials properly and with caution.
Used time management and efficient cleaning methods to meet deadlines.
Organized and used industrial cleaning products following strict safety procedures.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Worked alongside other cleaners to complete jobs.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.

Med Tech/Caregiver

Mckay creek estates

Pendleton, OR

07.2017 - 07.2018

Administered medication as directed by physician.
Used company software and databases to maintain records of services performed and patient conditions.
Maintained clean, safe and well-organized patient environment.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Provided safe mobility support to help patients move around personal and public spaces.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Conferred with supervisor to discuss patient condition and medical care.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Assisted patients with self-administered medications.
Documented vitals, behaviors and medications in client medical records.
Entertained, conversed and read aloud to keep patients mentally alert.
Provide wound care to patients.

Mental Health Assistant

Lifeway's

Pendleton, OR

10.2017 - 03.2018

Communicated effectively with patients from diverse backgrounds.
Maintained excellent attendance record, consistently arriving to work on time.
Exceeded goals through effective task prioritization and great work ethic.
Charted on each patient assigned.
Treated clients and families with respect and dignity.
Assisted counselors and patients daily.
Demonstrated respect, friendliness and willingness to help wherever needed.
assist with secure transportation for clients.

Direct Support Professional

RISE Services, Inc

Pendleton, OR

05.2017 - 07.2017

Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Assisted disabled clients to support independence and well-being.
Maintained clean, safe and well-organized patient environment.
Led patient or group recreational activities for enhanced patient outcomes.
Deliver treatments with medication administration and specimen collection.
Minimized injuries to staff or patients through support or restraint to control patient movements.
Assisted with daily living activities, running errands and household chores.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Recorded status and duties completed in logbooks for management.
Monitored clients' overall health and well-being and noted significant changes.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Replaced bandages, dressings and binders to care for wounds and encourage healing.

Cashier/Stocker Associate

Market

Pendleton, OR

10.2016 - 02.2017

I run registers, wait on guests, stock, clean, cook, deep clean, open and close the store down, run debit and credit transactions as well as EBT and wic.
Helped customers complete purchases, locate items and join reward programs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Tallied cash drawer at beginning and end of each work shift.
Greeted customers entering store and responded promptly to customer needs.
Processed customer refunds and exchanges according to established guidelines.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Mentored new team members on sales software system operation.
Stocked, tagged and displayed merchandise as required.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Collected and authorized payments of guests.
Checked personal identifications during alcohol and tobacco sales.
Worked closely with shift manager to solve problems and handle customer concerns.

Cage cashier

Wildhorse resort and casino

Pendleton, OR

05.2015 - 08.2015

Quickly and accurately counted drawers at start and end of each shift.
Counted and recorded assigned funds and made exchanges of funds throughout shift.
Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
Processed various cash transactions and answered gaming customer questions.
Protected customers by following information security procedures and maintaining confidentiality of transactions.
Performed check cashing for customers based on company policies.
Moved currency, coins and chips following exact security protocols.
Understood and consistently followed gaming commission rules governing establishment activities.
Verified and processed authorization forms for transactions.
Counted cash, prepared deposits and balanced accounts.
Documented exchange transactions in computer system with high accuracy.
Improved operations through consistent hard work and dedication.

Security Officer

Wildhorse Resort & Casino

Pendleton, OR

08.2014 - 01.2015

Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Conducted regular patrols of key areas to spot and control security concerns.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Reported suspicious activities and persons to law enforcement.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
operate front and back dispatch station.

Summary

Overview

Work History

Office Assistant

Triage Administration

Child Development Assistant/Treatment Aid

Legal Assistant

Front Desk Receptionist/Housekeeper

Cleaner

Med Tech/Caregiver

Mental Health Assistant

Direct Support Professional

Cashier/Stocker Associate

Cage cashier

Security Officer

Education

Highschool diploma -

Skills

Accomplishments

Timeline

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