Sharon Johnson
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Customer Service Receptionist
Collin's Mechanical Inc.
01.2022 - 03.2024
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhanced employee satisfaction by addressing payroll inquiries promptly and accurately, ensuring timely payments.
Local Deliveries - Temporary
United Postal Service, UPS
11.2021 - 12.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Assisted with loading and unloading of goods, ensuring careful handling to prevent damage.
Front End Customer Service Manager
Food Lion
05.2021 - 07.2021
- Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Maintained accurate records of sales and financial transactions.
Customer Service Manager/Bookkeeper
Redners Warehouse
09.2018 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Prepared daily and weekly bank reconciliations to ensure accurate representation of company''s financial position.
Kitchen Director
Chick-fil-A
01.2018 - 04.2018
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Demonstrated strong leadership qualities by supervising a diverse team of kitchen staff members, fostering a positive work environment for all employees.
- Increased revenue with successful catering events, leveraging excellent organizational skills and culinary expertise.
- Skillfully managed time-sensitive tasks during high-volume services, ensuring timely preparation of each dish without sacrificing quality standards.
- Ensured compliance with health department regulations through thorough inspections and staff training on sanitation practices.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Medical Receptionist
Urological Associates Of Dover
02.2016 - 10.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current
- Organized paperwork such as charts and reports for office and patient needs.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Electronics Department Manager
Walmart
11.2013 - 01.2015
- Established a positive work environment that promoted collaboration and engagement among electronics department employees.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Streamlined inventory management by implementing an organized system to track and maintain electronics stock levels.
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Manager
Giant Food Stores
10.2010 - 06.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail District Manager
WALMART, Corporate
02.1998 - 06.2010
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Increased overall store sales by implementing effective sales strategies and staff training programs.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Exhibited excellent people skills during interaction with employees and customers.
- Communicated product quality and market comparisons by creating sales presentations.
Education
AAPC Medical Coding Specialist
Polytech Adult Education
Woodside, DE03.2017
Administration Medical Assistant
Polytech Adult Education
Woodside, DE01.2016
High School Diploma -
Lake Forest High School
Felton, DE06.1981
Skills
- Customer Service
- Administrative and Office Support
- Reception Management
- Billing and Invoicing
- Microsoft Office
Timeline
Customer Service Receptionist
Collin's Mechanical Inc.
01.2022 - 03.2024
Local Deliveries - Temporary
United Postal Service, UPS
11.2021 - 12.2021
Front End Customer Service Manager
Food Lion
05.2021 - 07.2021
Customer Service Manager/Bookkeeper
Redners Warehouse
09.2018 - 05.2021
Kitchen Director
Chick-fil-A
01.2018 - 04.2018
Medical Receptionist
Urological Associates Of Dover
02.2016 - 10.2017
Electronics Department Manager
Walmart
11.2013 - 01.2015
Customer Service Manager
Giant Food Stores
10.2010 - 06.2013
Retail District Manager
WALMART, Corporate
02.1998 - 06.2010
AAPC Medical Coding Specialist
Polytech Adult Education
Administration Medical Assistant
Polytech Adult Education
High School Diploma -
Lake Forest High School
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