Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Johnson

Eastman,GA

Summary

Dynamic childcare professional with extensive experience at Intelli-Kids Learning Center, excelling in staff management and fostering a positive environment. Proven track record in reducing turnover and enhancing parent-teacher relations. Skilled in compliance procedures and first aid, ensuring safety and well-being for children while promoting developmental growth.

Experienced with coordinating childcare operations and ensuring compliance with regulations. Utilizes effective communication and organizational skills to enhance program quality. Track record of fostering supportive and nurturing environment for children and staff.

Overview

34
34
years of professional experience

Work History

Director of Child Care Center

Intelli-Kids Learning Center
Dublin, GA
08.2021 - Current
  • Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
  • Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
  • Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
  • Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
  • Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
  • Evaluated curriculum regularly to ensure alignment with current educational standards and best practices in early childhood education.
  • Implemented safety procedures and protocols to maintain a secure environment for both children and staff members.
  • Championed inclusive practices within the childcare center, ensuring that all children and families felt welcomed and supported regardless of cultural or socioeconomic backgrounds.
  • Established clear expectations for behavior management within the childcare center, promoting consistency among staff members when addressing challenging situations with children.
  • Adapted staffing schedules to accommodate fluctuating enrollment numbers, maintaining appropriate child-to-staff ratios while optimizing resource allocation.
  • Mentored new hires during onboarding process, facilitating smooth integration into the childcare center team dynamics.
  • Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
  • Streamlined administrative processes for increased efficiency, resulting in smoother daily operations at the childcare center.
  • Continuously assessed program quality by observing classroom activities, reviewing lesson plans, and gathering feedback from both staff and parents.
  • Conducted thorough performance evaluations for staff members, identifying areas of growth and providing constructive feedback for continuous improvement.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Attended approved training and continuing education courses to maintain certifications.
  • Managed program paperwork and child records to comply with state requirements.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Developed relationships with community organizations to provide additional resources and services to families.

Paraprofessional

North Dodge Elementary School
03.2021 - 08.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Administered tests and assessments to evaluate student progress and performance.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Supported teachers in grading assignments, ensuring timely feedback for students.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Enforced rules and instructions to maintain discipline.
  • Helped teachers manage bus loading and unloading.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.

Lead Teacher, Three-Year-Olds Classroom

Sunshine House Learning Academy
Evans, GA
06.2020 - 03.2021
  • Encouraged independent problem-solving skills through inquiry-based learning opportunities.
  • Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
  • Established clear expectations for behavior, leading to increased focus during instructional time.
  • Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
  • Developed social-emotional skills in students by modeling empathy, self-regulation, and communication techniques in the classroom setting.
  • Supported language development in young learners through consistent exposure to rich vocabulary in context-specific situations.
  • Championed a positive classroom culture by celebrating student achievements and fostering mutual respect among peers.
  • Assessed student progress regularly through formative and summative assessments, providing targeted feedback for improvement.
  • Maximized instructional time by effectively managing transitions between activities throughout the day.
  • Designed engaging lesson plans tailored to the unique interests of three-year-olds, promoting curiosity and enthusiasm for learning.
  • Built strong connections with local community resources, organizing field trips related to thematic units of study.
  • Developed strong relationships with students and parents, fostering a supportive classroom environment.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Created safe and nurturing learning environment for preschoolers.
  • Modeled positive behavior and communication skills for students.
  • Incorporated music, art and literature into curriculum.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Monitored classroom to verify safe and secure environment.
  • Guided students to develop social, emotional and physical skills.
  • Organized and supervised large and small group activities.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Assisted and supervised 120 children through entire school day.

Customer Service Representative

Ocmulgee Electric Membership
Eastman, GA
05.2012 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Store Manager

RESELL Therapy
Eastman, GA
07.2006 - 04.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Director, Chil Care Center

Great Beginnings Kinder Academy
Eastman, GA
07.2006 - 05.2009
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premise.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Developed strong relationships with community partners to enhance educational opportunities for students.

Retail Store Manager

Citi Trends
06.2000 - 06.2006
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Approved regular payroll submissions for employees.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Customer Service Representative

RENTOWN
04.1998 - 06.2000
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.

Assistant Manager

Cato Fashions
Eastman, GA
11.1991 - 03.1998
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Arts - Business Administration

Miller-Motte Technical College
NC
10-2025

Certificate of Technical Studies - Medical Billing And Coding

Miller-Motte Technical College
NC
07-2021

Associate of Applied Science - Early Childhood Care And Education

Heart of Georgia Technical College
Dublin, GA
12-2008

Diploma - Master of Cosmetology

Middle Georgia Technical Institute
Warner Robins, GA
03-1997

High School Diploma -

Dodge County High School
Eastman, GA
05-1995

Skills

  • Health and safety
  • Parent-teacher relations
  • Staff management
  • Child development
  • First aid and CPR
  • Safety regulations compliance
  • Professional ethics
  • Staff hiring
  • Multitasking Abilities
  • Administrative functions
  • Compliance procedures
  • Fostering positive environment

Timeline

Director of Child Care Center

Intelli-Kids Learning Center
08.2021 - Current

Paraprofessional

North Dodge Elementary School
03.2021 - 08.2021

Lead Teacher, Three-Year-Olds Classroom

Sunshine House Learning Academy
06.2020 - 03.2021

Customer Service Representative

Ocmulgee Electric Membership
05.2012 - 06.2020

Store Manager

RESELL Therapy
07.2006 - 04.2012

Assistant Director, Chil Care Center

Great Beginnings Kinder Academy
07.2006 - 05.2009

Retail Store Manager

Citi Trends
06.2000 - 06.2006

Customer Service Representative

RENTOWN
04.1998 - 06.2000

Assistant Manager

Cato Fashions
11.1991 - 03.1998

Associate of Arts - Business Administration

Miller-Motte Technical College

Certificate of Technical Studies - Medical Billing And Coding

Miller-Motte Technical College

Associate of Applied Science - Early Childhood Care And Education

Heart of Georgia Technical College

Diploma - Master of Cosmetology

Middle Georgia Technical Institute

High School Diploma -

Dodge County High School

Similar Profiles

CREATE PROFILE