Sharon Jones
Rayville,LA
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
17
17
years of professional experience
Work History
Program Coordinator
HEROES
10.2023 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Inreach/ Screening Specialist
The Wellspring
07.2022 - 09.2023
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
Coordinated Community Response Specialist
The Wellspring
04.2019 - 06.2022
- Followed all company policies and procedures to deliver quality service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Developed and managed relationships with key clients and partners to drive growth.
- Collaborated with internal departments to align marketing campaigns.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Developed and implemented systems to track customer feedback and satisfaction.
Victim Advocate
The Wellspring
07.2013 - 03.2019
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Collected statistical data and updated documentation to maintain client records.
- Attended interagency meetings and networked to create community partnerships.
- Spearheaded awareness through public speaking to community and business groups.
Mental Health Specialist
Northeast Counseling LLC
10.2017 - 12.2018
- Documented client progress in confidential files.
- Communicated with clients to develop social and psychiatric observations.
- Monitored patients and assessed suicide risks.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Created and administered group, psycho-education programs to provide life skills, family support and community integration services to patients.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Correctional Officer
Richland Parish Sheriff Department
08.2012 - 05.2013
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Healthcare Advocate
Northeast LA AHEC
08.2010 - 10.2011
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Streamlined communication between patients and providers, ensuring timely access to essential health services.
- Reduced hospital readmission rates with thorough follow-up care coordination and patient education.
- Increased patient engagement by developing educational materials tailored to individual needs and preferences.
- Established strong relationships with community organizations, expanding the network of support available to patients in need.
Case Manager
Franklin Medical Center
12.2006 - 07.2010
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
Bachelor of Arts - Psychology
University of Louisiana At Monroe
Monroe, LA08.2005
High School Diploma -
Rayville High School
Rayville, LA05.1988
Skills
- Promotional Planning
- Community Outreach
- Public Speaking
- Eligibility Determination
- Marketing Materials
- Referral Coordination
Timeline
Program Coordinator
HEROES
10.2023 - Current
Inreach/ Screening Specialist
The Wellspring
07.2022 - 09.2023
Coordinated Community Response Specialist
The Wellspring
04.2019 - 06.2022
Mental Health Specialist
Northeast Counseling LLC
10.2017 - 12.2018
Victim Advocate
The Wellspring
07.2013 - 03.2019
Correctional Officer
Richland Parish Sheriff Department
08.2012 - 05.2013
Healthcare Advocate
Northeast LA AHEC
08.2010 - 10.2011
Case Manager
Franklin Medical Center
12.2006 - 07.2010
Bachelor of Arts - Psychology
University of Louisiana At Monroe
High School Diploma -
Rayville High School
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