Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Jones

lead optometry technician
Lexington,NC

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team. Organized Employee with 37 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dependable lead technician and service level patient advocate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

37
37
years of professional experience

Work History

Lead Optometry Technician

VAMC
01.2010 - Current
  • Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
  • Increased accuracy in diagnostic results by maintaining clean and calibrated equipment.
  • Supported optometrists with administering eye exams, leading to better patient outcomes.
  • Enhanced patient experience by delivering exceptional customer service and addressing concerns.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
  • Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
  • Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
  • Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
  • Assisted in training new staff members on office procedures, fostering a supportive work environment.
  • Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
  • Ensured accurate measurements were recorded during frame fittings to guarantee a comfortable fit for all customers.
  • Adhered to safety protocols when using specialized equipment, such as lensometers and retinal cameras, protecting both patients and staff.
  • Maintained and updated electronic patient files, complying with confidentiality regulations such as [Area of certification].
  • Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Prepared and administered medications to patients as prescribed by optometrist.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

Psychiatric Technician

VAMC
06.1987 - 01.2010
  • Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
  • Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Educated family members about mental health disorders and coping strategies, strengthening their ability to provide support at home effectively.
  • Supported patients'' transition into community-based settings by developing tailored aftercare plans focused on self-sufficiency and wellness.
  • Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
  • Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Applied interventions with clients wanting to leave against medical advice (AMA).
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Maintained patient records, documenting changes in patient condition.
  • Provided therapeutic activities to assist with patient development.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Assessed patient progress and reported changes to supervising physician.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Organized recreational activities to assist in patient recovery.

Education

Certification - Certified Patient Care Technician 2

Rowan-Cabarrus Community College
Salisbury, NC
06.1994

High School Diploma -

Central Davidson High School
Lexington, NC
06.1983

Skills

  • Time Management
  • Retinal Imaging
  • Team Collaboration
  • Problem Solving
  • Ophthalmic Measurements
  • Glaucoma Screening
  • Infection Control Procedures
  • Optical Coherence Tomography
  • Eye Anatomy Knowledge
  • Visual Field Testing
  • Pupil Assessment
  • Color Vision Testing
  • Patient Education
  • Corneal Topography
  • Ophthalmic Terminology
  • Ocular Motility Testing
  • Fundus Photography
  • Customer Education
  • Medication Administration
  • Work Order Preparation
  • Heartsaver CPR AED
  • Visual Acuity Testing
  • Amsler Grid Testing
  • Patient Assessment
  • Medical History Documentation
  • Customer Service
  • Sterile Technique
  • Electronic Health Records Systems
  • Continuous Quality Improvement (CQI)
  • Answering Questions
  • Administrative Duties
  • Auto-Refraction Tests
  • Customer Experience
  • Patient Relations
  • Therapy Documentation
  • Patient and Caregiver Education

Timeline

Lead Optometry Technician

VAMC
01.2010 - Current

Psychiatric Technician

VAMC
06.1987 - 01.2010

Certification - Certified Patient Care Technician 2

Rowan-Cabarrus Community College

High School Diploma -

Central Davidson High School
Sharon Joneslead optometry technician