SHARON JONES
Management/Supervisor, Customer Service Representative, Sales Agent
Richmond,VA
Summary
Successful at utilizing scripts and conversational strengths to consistently achieve or exceed sales targets. Accomplished in increasing sales and customer numbers. Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill.
Overview
32
32
years of professional experience
Work History
Inbound Sales Rep
Xfinity Comcast
Richmond, VIRGINIA
4 2023 - Current
- Communicates with customers new/upgrade cable products and services
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Desk Supervisor
The Commonwealth Hotel
Richmond, VIRGINIA
05.2024 - Current
- Ensure the front desk runs smoothly
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Desk Agent
The Commonwealth Hotel
Richmond, VIRGINIA
05.2023 - 05.2024
- Greeting guest upon arrival, provide a hospitable welcome
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Inbound Sales Rep
Cox Communications
Richmond, VIRGINIA
06.2022 - 04.2023
- Anticipate customers' needs
- Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Developed effective cold-calling strategies that resulted in securing new business leads regularly.
- Documented details of calls and customer interactions.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Home Health Aide
Preferred Care at Home
Virginia Beach, VA
06.2019 - 02.2021
- Provide mobility assistance such as walking and regular exercising
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
Bachelor of Science in Business - Small Business Administration And Management
University of Phoenix
Phoenix, AZ 05.2005 - 6 2014
Bachelor of Science in Business and Administration - undefined
Strayer University
Virginia Beach, VA 06.2015 - 10 2018
High School Diploma, Diploma in Food Service and Preparation - Food Service And Preparation
Johnstown Vocational Technical School
Johnstown, PA 09.1980 - 6 1983
Skills
Complaint resolution
Report preparation
Sales expertise
Inbound and Outbound Calling
Money handling abilities
Creative problem solving
Multi-line phone talent
Credit card payment processing
Customer relations
Interpersonal skills
Ability to multitask
Quality control
Call Center Operations
Customer Service - 30 years
Customer Service Trainer - 5 years
Supervising staff - 10 years
Ability to quickly solve problems
Organization Skills
Excellent verbal and written communication skills
High-volume call centers
Inbound sales
Goal-Oriented
Call decisioning
Data entry skills
Data entry proficiency
Database entry
Customer Relationship Building
Brand Awareness
Sales Reporting
Product Knowledge
Lead Qualification
Email Communication
Sales Training
Persuasive Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTimeline
Front Desk Supervisor
The Commonwealth Hotel
05.2024 - Current
Front Desk Agent
The Commonwealth Hotel
05.2023 - 05.2024
Inbound Sales Rep
Cox Communications
06.2022 - 04.2023
Home Health Aide
Preferred Care at Home
06.2019 - 02.2021
Bachelor of Science in Business and Administration - undefined
Strayer University
06.2015 - 10 2018
Bachelor of Science in Business - Small Business Administration And Management
University of Phoenix
05.2005 - 6 2014
High School Diploma, Diploma in Food Service and Preparation - Food Service And Preparation
Johnstown Vocational Technical School
09.1980 - 6 1983
Inbound Sales Rep
Xfinity Comcast
4 2023 - Current