Sharon J. Young
Sacramento,CA
Summary
Dedicated financial institution management professional with a solid 21 years of experience in the banking and credit union industry. Extensive knowledge of the latest banking regulations, rules, and laws in the state of California. Committed to providing customers with premiere service that exemplifies the financial institution’s culture, mission statement, and core values. An expert in developing high net worth member relationships and referral networks through creative and viable marketing strategies. Competent in customer products and supplementary services available to develop new business, establish lasting banking relationships, and secure strategic alliances. Expertise in cultivating and maintaining key relationships. Skilled at leading and developing a team of individuals focused on service excellence. Consistently ensures compliance with all branch policies and procedures.
Overview
27
27
years of professional experience
Work History
Branch Manager
SchoolsFirst FCU
Sacramento, CA
01.2020 - Current
- Demonstrate strong commitment to professional development and achieving our organizational priorities
- Utilizes data to generate creative solutions to problems that support our strategic objectives, and takes initiative to meet the changing demands of our business
- Passionate servant leader who enriches the lives of our Members and our team, and ultimately make our organization better
- Model the way by demonstrating ability to maintain composure and professionalism during all complex Member and teammember interactions
- Identify talent and show a passion for helping others to develop their skills and careers
- Demonstrate a commitment and passion for aligning individual and team priorities with organizational goals
Branch Manager
Golden 1 Credit Union
Sacramento, CA
04.2011 - Current
Branch Manager
Schools Financial
Sacramento, CA
05.2018 - 01.2020
- Advises, coaches, trains and assists branch employees, as necessary
- Develops and establishes goals and objectives to help employees strengthen performance, develop additional capabilities and/or achieve desired results
- Promotes teamwork and provides appropriate positive recognition to employees
- Counsels branch employees and supervisors verbally and in writing, as necessary
- Conducts disciplinary actions as necessary, in coordination with Human Resources and Vice President Member Services
- Communicates expectations and goals to employees and provides motivation to enhance sales
- Provides appropriate coaching to ensure all branch employees meet expectations of Credit Union service standards
- Plans, organizes and directs all functions of the branch, which includes Operations, Loans and New Accounts, and keeps the Vice President Member Services fully informed regarding branch activities
Operations Manager
Golden 1 Credit Union
Sacramento, CA
04.2006 - 04.2011
- Foster positive and engaging work environment by promoting skill development in the areas of operations and lending practices; track and monitor trends and opportunities; coach for improvement and growth, while taking proactive steps to ensure success as an effective leader
- Conduct human resource processes to include appraisals, disciplinary actions, individual development plans, career development, training, interviews, incentives, etc
- Maintain and inspect operational control logs, implement internal audit and security procedures and controls, monitor internal policy and procedure controls to safeguard the funds and assets of the financial institution
- Lead and coordinate service promotion activities and outside marketing efforts to capitalize on opportunities; highlight the benefit of institution products and services; support member services, and promote member satisfaction
- Manage relationships between the branch and all other divisions of the financial institution to ensure collaboration in meeting shared company objectives
- Proactively identify any potential issues impeding branch ability to provide exceptional member service; identify, investigate, and respond to member concerns
- Develop and implement business and marketing plans to drive additional membership, loans, and deposits to financial institution
- Maintain thorough understanding of state and federal laws and regulations related to financial institution compliance; complete required curriculum appropriate to position
- Ensure physical maintenance and appearance of branch facility is maintained at all times
- Competent use of all electronic banking equipment, video security systems, electronic fund transfer technology, and office automation equipment
Supervisor Lending Division
Digital Insight
Sacramento, CA
01.1998 - 04.2006
- Specific duties and description of utilized skills available upon request
Skills
- Cash handling expertise
- Account Review
- Reporting familiarity
- FHA loan process background
- Human resources knowledge
- Business development expertise
Professional Development
State of California Notary Republic, 01/06 - Present, 6 Critical Practices for Leading a Team, 02/21, Crucial Conversations, 02/21, Unconscious Bias, 09/21, Leading at the Speed of Trust, 09/21, 4 Essential Roles of a Leadership, 11/21
Timeline
Branch Manager
SchoolsFirst FCU
01.2020 - Current
Branch Manager
Schools Financial
05.2018 - 01.2020
Branch Manager
Golden 1 Credit Union
04.2011 - Current
Operations Manager
Golden 1 Credit Union
04.2006 - 04.2011
Supervisor Lending Division
Digital Insight
01.1998 - 04.2006
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