Overview
Work History
Timeline
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Sharon Miller

Vestal,NY

Overview

25
25
years of professional experience

Work History

IBM Sourcing Strategist

IBM
09.1999 - Current
  • Manage contracts and negotiate with suppliers to achieve best pricing and concessions for Clients and cost savings for the company
  • Execute action plans to strategically meet the needs of the Client in preparation for contract renewals
  • Subject Matter Expert for Marketing Communications and Travel Categories
  • Analytical/Strategic Thinking Building and maintaining relationships with my Suppliers to ensure a positive experience
  • Establishing/coordinating calls with Stakeholders to assist in management, prioritization, and escalation if needed
  • Review all contracts on a quarterly basis and ensure all are properly updated
  • Partner with Clients/Suppliers to ensure all business needs are met timely, and efficiently
  • Execute all contract and support to provide exemplary service to Stakeholders to ensure Client satisfaction.

Customer Service Retention Specialist

Time Warner Cable
01.2001 - 01.2003
  • Contact customers who are at risk of leaving or losing services to understand their concerns
  • Engage with customers to arrive at payment plans to ensure continued services
  • Provide solutions to customer issues and ensure their satisfaction.

Timeline

Customer Service Retention Specialist

Time Warner Cable
01.2001 - 01.2003

IBM Sourcing Strategist

IBM
09.1999 - Current

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Sharon Miller