Sharon Miller
Vestal,NY
Overview
25
25
years of professional experience
Work History
IBM Sourcing Strategist
IBM
09.1999 - Current
- Manage contracts and negotiate with suppliers to achieve best pricing and concessions for Clients and cost savings for the company
- Execute action plans to strategically meet the needs of the Client in preparation for contract renewals
- Subject Matter Expert for Marketing Communications and Travel Categories
- Analytical/Strategic Thinking Building and maintaining relationships with my Suppliers to ensure a positive experience
- Establishing/coordinating calls with Stakeholders to assist in management, prioritization, and escalation if needed
- Review all contracts on a quarterly basis and ensure all are properly updated
- Partner with Clients/Suppliers to ensure all business needs are met timely, and efficiently
- Execute all contract and support to provide exemplary service to Stakeholders to ensure Client satisfaction.
Customer Service Retention Specialist
Time Warner Cable
01.2001 - 01.2003
- Contact customers who are at risk of leaving or losing services to understand their concerns
- Engage with customers to arrive at payment plans to ensure continued services
- Provide solutions to customer issues and ensure their satisfaction.
Timeline
Customer Service Retention Specialist
Time Warner Cable
01.2001 - 01.2003
IBM Sourcing Strategist
IBM
09.1999 - Current