To obtain a career path with a stable organization and provide support to citizens in resolving conflicts as mediators and represent the people in the imbalance of power by the state
Overview
34
34
years of professional experience
Work History
Resident Service Coordinator
Rainbow Housing Assisted Corporation
01.2022 - Current
Conducts intake, orientation, and needs assessment of residents
Provides direct services such as case management, information an referrals for residents
Develops and implements programs that meet the diverse needs of all residents
Creates a welcoming atmosphere by coordinating social events, educational workshops, and other community building activities
Connects residents with medical providers, financial assistance programs, and navigating health insurance options
Collaborates and communicates closely with formal agencies for the program
Evaluate and update service plans as needed
Intervenes to resolve resident conflicts
Provides comprehensive case planning and implementation that guides the residents through the complex array of resources needed to achieve sustainable, independent living by philosophy, policies and procedures and the overall mission of Rainbow Assisted Coroperation
Area Representative
ISE
10.2011 - Current
Interviews host families to ensure a safe and nurturing environment for Foreign Exchange Students
Completes monthly face to face visits with students and host families
Completes monthly reports addressing any issues/concerns regarding the student during the placement
Ensures that the student has a rewarding experience as outlined by the Department of State Policies/Procedures.
Case Manager
Discovery International
11.2002 - 08.2008
Coordinated the development of each persons with developmental disabilities Individual Plan of Care
Coordinated and monitored the delivery of waiver and generic services
Sorted, and distributed mail for reports, documents, and printouts to include maintenance of records, files, logs (administrative, personnel, contract, correspondence, forms, documents, and purchasing, case files, tracking logs)
Identified, developed and coordinated community resources of all clients served
Responsible for overall management and operation of HCS Program/Supervised with some latitude for exercise of independent judgment in conducting client programs in accordance with established policies, practices, and procedures.
Case Manager
Department of Aging and Disabilities
02.1991 - 06.1998
Coordinated the development of each persons with developmental disabilities Individual Plan of Care and monitored the delivery of waiver and generic services
Responsible for overall management and operation of HCS Program/Supervised with some latitude for exercise of independent judgment in conducting consumer programs in accordance with established policies, practices, and procedures
Education
Certification in Ombudsman - Ombudsman
Harris County Long-Term Care Ombudsman Program
Cizik School Of Nursing
10-2024
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KASHMERE HIGH SCHOOL
01.1984
Skills
Ensure State Regulations and Laws Protect Residents
Conflict Resolution and Decision Making
Active Listening
The ability to communicate with a diverse range of people
Problem-Solving
Conflict Management
Diplomacy
Patience and Persistence
Possess humility, empathy, compassion, and decisiveness
Personalprofile - Talents
Exceptional organizational, communication and interpersonal skills
Working knowledge of basic computer operations, including Microsoft Word and Outlook 365
Ability to maintain effective working relationships with others