Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Keys

Chicago,IL

Summary

Dynamic Security/Concierge Agent with extensive experience at MFORT Security Services, adept at incident reporting and CCTV operation. Recognized for enhancing safety protocols and delivering exceptional customer service. Proven ability to manage conflicts with diplomacy while maintaining a professional demeanor, ensuring a secure and welcoming environment for all residents and visitors.

Overview

13
13
years of professional experience

Work History

Security/Concierge Agent

MFORT Security Services
08.2023 - Current
  • Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
  • Leveraged strong organizational skills in managing lost-and-found items effectively while maintaining confidentiality of personal information for affected parties.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Performed guard duties by making judgment decisions within proper policy and procedures.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports of all security breaches and investigations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Increased customer satisfaction with personalized follow-up strategies.

Security/Concierge Agent

Securitas Security Services USA
08.2018 - 03.2023
  • Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
  • Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
  • Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
  • Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
  • Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
  • Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
  • Facilitated smooth resident move-ins and move-outs, collaborating with staff to ensure a seamless transition.
  • Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
  • Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.

Security?Concierge

Allied Universal Security Services
09.2012 - 07.2017
  • Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
  • Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
  • Contributed to a safe living environment by enforcing community rules and regulations consistently.
  • Assisted in emergency situations, following established protocols and providing support to first responders.
  • Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
  • Enhanced building security by conducting regular patrols and monitoring CCTV systems.
  • Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
  • Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.

Education

GED -

Kennedy King College
Chicago, IL
09-2009

Skills

  • Reception duties
  • CCTV operation
  • Visitor screening
  • Surveillance monitoring
  • Professional appearance
  • Incident reporting
  • Perimeter security
  • Access control management
  • CCTV monitoring

Timeline

Security/Concierge Agent

MFORT Security Services
08.2023 - Current

Security/Concierge Agent

Securitas Security Services USA
08.2018 - 03.2023

Security?Concierge

Allied Universal Security Services
09.2012 - 07.2017

GED -

Kennedy King College

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