SHARON KISSINGER
Kendallville,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Property Manager
Kendallville Mhp II LLC
Kendallville, IN
01.2019 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Community Property Manager
Kendallvile Mhp Management
Kendallville, IN
11.2017 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Community Property Manager
MHP Management LLC
Kendallville, IN
10.2009 - 01.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Department Supervisor
Churubusco, IN
06.1987 - 05.1992
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 63 employees, delegated tasks and held each employee accountable for completing assignments.
- Trained new employees on overall company and department specific policies and procedures.
- Oversaw daily operational performance of inspections team.
- Tracked and prioritized work orders to meet daily production requirements
- Submitted reports to senior management to aid in business decision-making and planning.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Examined logs to verify completeness and accuracy of documentation.
Education
Brookfield High School
Brookfield, MO05.1972
Skills
- Legal Issue Resolution
- Security Management and Enhancement
- Common Area Maintenance
- Active Listening
- Grounds and Facility Inspection
- Maintenance Oversight
- Construction Project Oversight
- Complaints Investigation
- Code Compliance
- Disturbance Handling
- Monthly Fee and Payment Collection
- Local and State Laws
- Rent Collection
- Violation Resolution
- Rental Pricing Strategies
- Tenant Relations
- Background Check Investigations
- Tenant and Eviction Laws
- City and County Regulations
- Fair Housing Mandates
- Property Walks
- Tenant Eligibility Determination
- Notice Posting
- Resident Satisfaction
- Inspecting Properties
- Community Engagement
- Community Outreach Programs
- Security Deposit Refunds
- Rent Pricing Optimization
- Increasing Occupancy
- Maintenance and Supply Requests
- Property Accountability
- Minor Repairs
Certification
- TheTitle of Manufactured Housing Manager Training - 14 years also a Notary Public for Noble county and state of Indiana. Was certified to handle Evictions through court System.
Timeline
Community Property Manager
Kendallville Mhp II LLC
01.2019 - 08.2022
Community Property Manager
Kendallvile Mhp Management
11.2017 - 01.2020
Community Property Manager
MHP Management LLC
10.2009 - 01.2019
Department Supervisor
06.1987 - 05.1992
Brookfield High School
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