Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Klock

Dover,Delaware

Summary

Accomplished Assistant Manager at Family Dollar, adept in retail operations management and fostering customer relations. Enhanced customer satisfaction and minimized financial discrepancies through effective team motivation and money handling skills. Proven track record in improving store environment, excellent customer service and staff training, contributing to increased business success.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Family Dollar
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

CNA

Treemont Healthcare & Rehab Center
05.2001 - 12.2005
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

GED -

State of PA
Frackville, PA

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer rapport
  • Customer Service
  • Work Planning and Prioritization
  • Professional and Courteous
  • Project management abilities
  • Orientation and training
  • Retail Operations Management
  • Retail Operations

Timeline

Assistant Manager

Family Dollar
09.2023 - Current

CNA

Treemont Healthcare & Rehab Center
05.2001 - 12.2005

GED -

State of PA

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Sharon Klock