Sharon Knight
East Dublin,GA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated Customer Service Representative with over 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
East Side Package Store
East Dublin, Ga.
05.2022 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up 30lbs at once
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained awareness of surroundings and secured cash to minimize loss potential
Gate Clerk
Lazer Spot
Alpharetta, GA
02.2017 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for over 150 drivers per day.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Investigated complaints and documented findings.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Cashier
B & H Quick Stop
East Dublin, GA
07.2016 - 03.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped over 150 customers complete purchases.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Vonumental Wireless
Dublin, GA
04.2015 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding by phone to 40 customer requests daily, assisting with product selection and handling ordering functions.
Education
Associate of Science - Businss
Everest College
Tampa, FL04.2014
High School Diploma -
East Laurens High School
Dublin, GA08.1992
Skills
- Payment collection
- Refund handling
- Retail merchandising
- Cash drawer management
- Product and service sales
- Store merchandise stocking
- Till counting
- Cleaning and sanitizing
- Customer assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Cashier
East Side Package Store
05.2022 - 06.2022
Gate Clerk
Lazer Spot
02.2017 - 11.2021
Cashier
B & H Quick Stop
07.2016 - 03.2017
Customer Service Representative
Vonumental Wireless
04.2015 - 07.2016
Associate of Science - Businss
Everest College
High School Diploma -
East Laurens High School
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