Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon Koemans

Temple City,CA

Summary

Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.

Overview

2026
2026
years of professional experience
1986
1986
years of post-secondary education
1
1
Certification

Work History

Scheduling Coordinator

Dr.Milton Chan
Pasadena, CA
08.2014 - 04.2025
  • Coordinated and confirmed patients appointments and consultations using a computerized system.
  • Managed a high volume of inbound and outbound calls from patients and physicians, addressing inquiries and processing request.
  • Maintained confidential patient records and medical charts, ensuring all documentation was accurate and complied with HIPPA regulations.
  • Obtained and verified patient information, insurance eligibility, and prior authorization for procedure procedures.

Customer Service Representative

Auto Club of Southern California
Arcadia, CA
05.2006 - 02.2014
  • Provided superior customer service, resolved complex issues, and handled a high-volume inquires in a fast paced environment.
  • Exceeded goals in cross selling
  • DMV transactions
  • Notary Public
  • Cashier
  • Memberships and upgrades
  • Trip routing

Cashier

The Gap
Pasadena, California
09.2004 - 05.2006
  • Processed transactions, handled cash and credit card payments, provided excellent customer service, maintained a clean and organized work area
  • Assist customers with product inquiries and store policies.
  • Resolve customer issues promptly to enhance shopping experience.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Server

Domenico’s Restaurant
Pasadena, CA
  • Provided exceptional customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining area and tables.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Assisted guests with menu selections and dietary restrictions.
  • Took orders from customers accurately and in a timely manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Followed health safety guidelines when preparing and serving food products.

Education

Burbank High School
Burbank, CA

Skills

  • Appointment scheduling
  • Patient record management
  • Insurance verification
  • HIPAA compliance
  • Medical record management
  • Data entry accuracy
  • Cash handling
  • Customer service
  • Health safety compliance

Certification

  • CPR

Timeline

Scheduling Coordinator

Dr.Milton Chan
08.2014 - 04.2025

Customer Service Representative

Auto Club of Southern California
05.2006 - 02.2014

Cashier

The Gap
09.2004 - 05.2006

Server

Domenico’s Restaurant

Burbank High School

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