SHARON KUHN-LA HA
Magnolia,TX
Summary
Operations Manager with over 19 years of experience in strategic HR and process optimization, excelling in talent acquisition and performance management. Proven ability to enhance employee engagement and drive organizational development through data-driven solutions. Committed to building high-performing teams and implementing innovative HR strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Heaven Sent Pet Care
12.2010 - Current
- Talent acquisition and retention strategies including full-cycle recruiting, employer branding, and succession planning.
- Built high-performing teams by developing comprehensive onboarding programs and reducing turnover rates through targeted retention initiatives for over 300 employees.
- Employee relations and conflict resolution with extensive experience in mediation, disciplinary actions, and workplace investigations. Maintained positive labor relations while ensuring compliance with employment laws and company policies across diverse workforce environments.
- Performance management and professional development including designing competency frameworks, conducting talent reviews, and creating individualized development plans. Increased employee engagement scores and promoted internal mobility through mentoring and skills development programs.
- Strategic planning and process optimization with proven ability to streamline workflows and reduce operational costs by identifying inefficiencies and implementing data-driven solutions. Led cross-functional teams to achieve operational excellence and exceed performance targets consistently.
- Devised hiring and recruitment policies for a 100-employee company.
Event Manager & Office Manager
Temple Jeremiah
11.2006 - 05.2011
- Comprehensive event management from concept to completion, including venue selection, vendor coordination, timeline development, and on-site execution. Successfully planned and executed fundraising galas, community outreach events, and donor appreciation functions with attendance ranging from 50 to 1,500 participants.
- Logistics coordination and vendor management, including catering, audio-visual, transportation, and accommodation arrangements. Built strong relationships with preferred vendors to secure favorable rates and ensure seamless event delivery even with tight timelines and limited resources.
- Fundraising event strategy and execution with proven ability to design engaging experiences that inspire giving and strengthen donor relationships. Developed sponsorship packages, auction programs, and giving campaigns that exceeded revenue targets and expanded donor base.
- Stakeholder engagement and relationship building with board members, major donors, community leaders, and corporate sponsors. Cultivated long-term partnerships that provided ongoing support beyond individual events and enhanced organizational visibility.
- Impact measurement and reporting with ability to track event outcomes, donor engagement metrics, and return on investment. Provided comprehensive post-event analysis that informed future planning and demonstrated value to stakeholders and funding sources.
Education
Master of Arts - Clinical Psychology
Adler University
Chicago, IL05.1999
Bachelor of Arts - Human Resources
University of Illinois At Urbana-Champaign
Champaign, IL05.1993
Skills
- Conflict Resolution
- Team Building
- Project Management
- Performance Management
- Strategic Planning
- Data Analysis
- Employee Wellness
Certification
- Certificate in Essentials of Project Management, College of Lake County, Grayslake IL 2022
Timeline
Operations Manager
Heaven Sent Pet Care
12.2010 - Current
Event Manager & Office Manager
Temple Jeremiah
11.2006 - 05.2011
Master of Arts - Clinical Psychology
Adler University
Bachelor of Arts - Human Resources
University of Illinois At Urbana-Champaign
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