Trent Kochis
Fallbrook,CA
Summary
QUALIFICATION SUMARY Experienced Health Services Professional with over 5 years experience managing group home facilities. A self directed individual with the ability to make quality, independent decisions and demonstrates a high degree of critical thinking. Analytical and strong problem solving skills. Ability to work in emotionally charged and hostile environments with highly diverse populations. Excellent conflict management skills. Ability to work at all levels of the organization and to represent company to the public in a manner consistent with its mission, vision and values.
Overview
8
8
years of professional experience
Work History
Residential Group Home Manager
Mentorship Network
04.2020 - 11.2023
- Management of both staff and employee files. I ensured that all mandatory documentation was upto date.
- Evaluated staff performance regularly, offering constructive feedback and implementing performance improvement plans when necessary.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Served as an advocate for resident rights within the community at large ensuring equal access to resources when needed or desired.
- Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
- Mentored and coached staff to improve performance and interactions with residents.
- Enhanced residents' quality of life by implementing individualized care plans tailored to each person's needs and preferences.
- Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
- Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
- Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Led by example, demonstrating compassion, professionalism, and dedication to both staff and residents, inspiring others to follow suit.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Maintained compliance with all regulatory requirements, ensuring facility met high standards of care and safety.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Conducted regular staff meetings to communicate updates and gather feedback, fostering collaborative team atmosphere.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
- Advocated for residents' rights and needs, ensuring their voices were heard and acted upon.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Fostered positive, inclusive community environment, significantly enhancing resident satisfaction and engagement.
- Streamlined group home operations through effective budget management and resource allocation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Tailored staff training programs to address specific challenges, boosting team competence and service quality.
- Coordinated with healthcare professionals to ensure comprehensive support for residents, improving their overall well-being.
- Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Negotiated with vendors to obtain high-quality services and goods at cost-effective prices, enhancing facility's offerings.
- Enhanced operational workflows, leading to smoother daily routines and less stress for both staff and residents.
- Oversaw maintenance and repair tasks, ensuring facility was safe and welcoming.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Facilitated community integration for residents by organizing outings and activities that promoted social interactions.
- Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Monitored program performance and outcomes for successful delivery of services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Partnered with local organizations to expand access to social and community services.
- Implemented strategies to increase public awareness of social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
- Oversaw a staff of ten in accordance with the terms as outlined in title 17 and 22.
- Account management of personal finances for individuals.
- Responsible for coordination and preparation of both internal and external financial auditing at the facility.
- Implemented and developed systems to ensure that all program services are maintained with high standards of quality, as well as applicable federal, state and local regulations accreditation standards.
- Coordinated the preparation for and the oversight of external licensing audits by DDS Department of Developmental services) and QSR ( quality service review).
- Develops Goals and objectives for the individuals in conjunction with the Manager of Clinical training and development.
- Collaborated with th.
Direct Support Professional
New Beginnings Home Care
10.2018 - 09.2019
- Manages an independent residential placement program for eighteen mentally challenged adults living in their own apartments in the community Oversees a staff of eight in accordance to the terms outlined in the union contract and staff handbook.
- Interviews and makes hiring recommendations for the position of Residential Coordinator and Residential Counselor.
- Handles Account management for personal finances, including budgeting.
- Responsible for coordination and preparation of external financial auditing of individual accounts.
- Develops Goals and objectives for the individuals in conjunction with the Manager of Clinical training and development.
- Facilitated all employee orientations, on the job trainings and coaching to maintain compliance with state regulations.
- Responsible for ensuring that all employees receive and maintain all required mandatory trainings and certifications Train staff in the overall implementation and data tracking of all individuals' program.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Monitored progress and documented patient health status changes to keep care team updated.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
Assistant Manager
Domino's Pizza
02.2016 - 12.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Bachelor of Arts - Networking And Communication Management
Devry University
Columbus, United States10.2008
Associate of Arts - Applied Science in Network System Administration
Devry University
Columbus, United States03.2007
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Technical support expertise
- Documentation skills
- Leading Team Meetings
- Flexible Schedule
- Team Development
- Customer service expertise
- Training and mentoring
- Work Planning and Prioritization
- Support Services
- Records Management
- Document Management
- Performance Management
- Staff Management
- Staff Training
- Quality Assurance
- Employee Development
- Conflict Management
- Quality controls
- Corrective Actions
- Schedule Coordination
- Performance Evaluations
- Policy Enforcement
- Customer service understanding
- Cross-Functional Collaboration
- Regulatory Compliance
- Travel Arrangements
- Stakeholder Management
- Retention Strategies
- Positive Attitude
- Problem-solving abilities
- Time Management
- Multitasking
- Multitasking Abilities
- Computer Skills
- Excellent Communication
- Organizational Skills
- Team Leadership
- Attention to Detail
- Adaptability and Flexibility
- Team Collaboration
- Effective Communication
- Active Listening
- Problem-solving aptitude
- Reliability
Accomplishments
- Achieved 15 sales medallion through effectively training new talented recruits and earned a silver K Award.
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Residential Group Home Manager
Mentorship Network
04.2020 - 11.2023
Direct Support Professional
New Beginnings Home Care
10.2018 - 09.2019
Assistant Manager
Domino's Pizza
02.2016 - 12.2017
Bachelor of Arts - Networking And Communication Management
Devry University
Associate of Arts - Applied Science in Network System Administration
Devry University
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