Sharon Ladd
Newnan,GA
Summary
Dynamic operations manager with a proven track record at Macy's, excelling in inventory management and team leadership. Spearheaded cost-saving initiatives and enhanced operational efficiency, resulting in improved performance outcomes. Recognized for fostering a collaborative work environment and implementing effective employee training programs to drive accountability and customer satisfaction.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
18
18
years of professional experience
Work History
Store Manager
TJmaxx
07.2016 - Current
- Oversaw daily store operations, ensuring optimal customer service and adherence to company standards.
- Managed inventory control processes, implementing efficient stock replenishment strategies.
- Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
- Developed and executed promotional strategies, enhancing sales performance during key retail periods.
- Analyzed sales data to identify trends, guiding strategic decisions for product placement and pricing adjustments.
- Implemented loss prevention measures, reducing shrinkage through effective training and monitoring practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Operations Manager
Macy's
09.2007 - 06.2016
- Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
- Implemented cost-saving initiatives that improved budget management across departments.
- Led cross-functional teams to successfully execute process improvement projects.
- Developed and maintained key performance indicators to monitor operational effectiveness.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate of Arts -
Central Georgia Technical College
Macon, GA06-1990
High School Diploma -
Macon County High School
Montezuma, GA05-1988
Skills
- Sales analysis
- Operational efficiency
- Safety compliance
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Recruiting and hiring
- Operations management
- Work Planning and Prioritization
- Budget management
- Team development
Timeline
Store Manager
TJmaxx
07.2016 - Current
Operations Manager
Macy's
09.2007 - 06.2016
Associate of Arts -
Central Georgia Technical College
High School Diploma -
Macon County High School