Sharon Lamb Fuller
San Antonio,TX
Summary
Experienced executive-level program and people manager with 24 years of management and 35 years of consulting experience. Skilled in virtual team management, employee relations, human resources, and learning and development. Dedicated to fostering professional growth, overcoming challenges, and driving change. Designated subject matter expert in Community Banking, call handling/call avoidance, and retaliation review issues.
Overview
20
20
years of professional experience
Work History
Employee Relations Consultant
Wells Fargo
12.2019 - Current
- Provided consultation on 4.4k general consulting/workplace accommodation cases and 270 referral tasks
- Reviewed concerns and investigation findings and provided consultation on workplace conflict, health and safety, performance shortfalls, and substantiated misconduct issues
- Ensured consistency in caring for employee concerns, performance management issues, substantiated misconduct, policy violations, and the application of business processes
- Collaborated with HR Business Partners, Business Advisors, Escalated Case and Relationship Managers, Legal Counsel, and Employee Assistance Consulting to review emerging risk concerns and developed procedures to ensure consistent business practices
- Consulted on large-scale investigation involving keyboard manipulation—met with line of business senior management to discuss strategy for addressing substantiated misconduct, consulted with legal counsel to review risk matters, and ensured completion of terminations and corrective action
- Advised consultants on call handling/avoidance cases—calibrated call handling/avoidance cases and ensured consistency in the application of corrective action
- Completed a stretch assignment with Accommodations Management—reviewed medical documentation, consulted with employees, medical providers, and line of business management; established accommodations to ensure an optimum work environment for employees to successfully perform their jobs
- Championed ER General Consulting Newsletter—compiled inputs and published ten editions; provided a centralized reference document for the latest ER policy, procedure, and news information
- Member of Team Cohesion project team—developed ideas to improve cohesion amongst the Referral Task Team; established Teams chat channel, subject matter expert listing, and initiated Coffee Chats
Project Management Consultant
Military Appreciation Partnership Nonprofit Organization
12.2018 - 05.2019
- Responsible for the planning of action for $30M Veterans, Military, and First Responder events
- Created project plan, identified individual tasks, appointed project leaders, and developed Gantt Chart with milestones
- The project closed due to the unexpected vacation of the CEO position and the subsequent dissolution of the organization
Employee Relations and Learning and Development Director
United States Air Force
10.2015 - 06.2018
- Directed daily operations for five Training Groups—managed seven senior managers, developed strategic plans, allocated resources, monitored recruiting and hiring, managed displacements and accommodations, established policies and procedures, oversaw learning and development activities, and created professional development plans for 6,578 geographically dispersed employees and 10,000 students
- Executed accommodation and displacement programs—procured specialized equipment, requested facility modifications, changed schedules, and/or reclassified and reassigned 723 employees disqualified from the job due to physical/medical limitations
- Chaired performance review calibration panel—ensured rating consistency, and secured promotions and developmental assignments for 2,302 employees
- Developed procedures for recruiting, candidate selection, compensation planning, and new hire training—secured 96% hire rate for 560 high turnover positions and directed execution of special pay benefits for 1,702 personnel
- Administered investigation process for 4,670 Title 7 allegations—monitored investigations; ensured procedure compliance; collaborated with legal, human resources, and management; identified trends; and conveyed recommended resolution
- Community Activities and Information Board member—collaborated with legal, medical, family advocacy, and law enforcement to resolve 324 cases of domestic violence, child abuse, and family member neglect
Employee Relations and Learning and Development Senior Manager
United States Air Force
05.2013 - 10.2015
- Advisor to the Director on all training and human resource activities for 170 employees and 6,000 students
- Developed career progression strategy and training efficiency initiatives—seven programs rated “highly effective” by the Inspector General
- Managed 53 Facilitators and two Human Resources Advisors
- Guided direct reports on career advancement opportunities, benefit availability, and performance appraisal requirements—139 employees received promotions
- Conducted investigations for inappropriate workplace conduct and policy violations—performed interviews, reviewed camera footage and electronic communications, collaborated with legal, and provided recommended course of action plan for 516 cases
Lead Human Resources Business Partner (HRBP)
United States Air Force
01.2011 - 05.2013
- Supervised four HRBPs, directed daily operations, supervised 62 personnel, and oversaw the execution of 350 human resource programs
- Executed employment contracts—guaranteed staffing for 1,815 special agents, information technology consultants, logistics technicians, and supply management positions in the organization
- Supervised completion of 2,100 employee record updates—ensured records contained up-to-date benefit selection, dependent status, resident information, and training completion for employees
Lead Executive Assistant to the Chief Executive Officer (CEO)
United States Air Force
10.2005 - 01.2011
- Managed three executive assistants and executed the promotions and vectoring for high-potential executives
- Reviewed promotion recommendations, conducted vectoring boards, facilitated executive assignments/reassignments, and organized staffing for critical leadership positions
Human Resources Senior Consultant and Executive Assistant to the Chief Operating Officer
United States Air Force
09.2004 - 09.2005
- Coordinated and scheduled daily activities of the COO—managed the organization's Total Rewards programs, and oversaw the recruiting and hiring for executive positions reporting to the COO
Education
Project Management – Lean Process Certification (PM-LPC) -
01.2019
Total Quality Management Professional (TQMP) -
01.2019
Master of Science - Management
University of Management and Technology
Arlington, VA01.2012
Bachelor of Science - Business Administration
University of Management and Technology
Arlington, VA01.2010
Skills
- Coaching and Mentoring
- Training development
- Collaboration
- Cross-Functional Collaboration
- Performance improvement strategies
- Disciplinary action management
- Recruitment and selection
- Procedure Implementation
Timeline
Employee Relations Consultant
Wells Fargo
12.2019 - Current
Project Management Consultant
Military Appreciation Partnership Nonprofit Organization
12.2018 - 05.2019
Employee Relations and Learning and Development Director
United States Air Force
10.2015 - 06.2018
Employee Relations and Learning and Development Senior Manager
United States Air Force
05.2013 - 10.2015
Lead Human Resources Business Partner (HRBP)
United States Air Force
01.2011 - 05.2013
Lead Executive Assistant to the Chief Executive Officer (CEO)
United States Air Force
10.2005 - 01.2011
Human Resources Senior Consultant and Executive Assistant to the Chief Operating Officer
United States Air Force
09.2004 - 09.2005
Project Management – Lean Process Certification (PM-LPC) -
Total Quality Management Professional (TQMP) -
Master of Science - Management
University of Management and Technology
Bachelor of Science - Business Administration
University of Management and Technology
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